Have people had a hard time unlocking an old phone after purchasing a new phone?
12-16-2012 12:45:21 AM
I am extremely disappointed. I upgraded to iphone5 after my 2 year contract expired and was assured that my old iphone4 would be unloicked in 5 to 7 business days. I applied on line just before Thanksgiving and now am at 3 1/2 weeks waiiting, calling, emailing, reapplying, etc. I could have just paid a service to break the phone for me, but wanted to do it the right way through ATT. I am trying to take it in stride, but am really feeling like ATT is not meeting its SLA on purpose. The customer service said this happens when there are a lot of requests and online system gets overloaded. This is not a very believable or acceptable reason.