wazuri77
Visitor
wazuri77
Posts: 2
Registered: ‎10-11-2007
iphone 5 Personal Hotspot

‎11-19-2012 09:31:18 PM

Personal Hotspot on iOS 6.01 is AWFUL!  I just upgraded to the iPhone 5 and was able to connect on Friday; haven't been able to use the feature ever since.

 

I have done everything possible, from resetting network options, to restoring the iPhone and now i'm getting an error message that i need to set up the personal hotspot by calling customer support or on the website.  The feature is ALREADY ENABLED on my account.

 

On the IPhone 4, I had to turn it off/on repeatedly, turn Wi-Fi on/off repeatedly and finally if I was lucky I was able to connect.  This issue needs to be fixed ASAP; pointless for me to pay $50 a month for this service if i can't use the feature.

 

What is the reasoning for requiring Wi-Fi/Bluetooth and USB tethering?? 

 

Lack of configuration options is also disturbing.

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wingrider01
Posts: 9,653
Topics: 83
Kudos: 596
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Registered: ‎05-26-2008
Re: iphone 5 Personal Hotspot

‎11-20-2012 03:26:58 AM

wazuri77 wrote:

Personal Hotspot on iOS 6.01 is AWFUL!  I just upgraded to the iPhone 5 and was able to connect on Friday; haven't been able to use the feature ever since.

 

I have done everything possible, from resetting network options, to restoring the iPhone and now i'm getting an error message that i need to set up the personal hotspot by calling customer support or on the website.  The feature is ALREADY ENABLED on my account.

 

On the IPhone 4, I had to turn it off/on repeatedly, turn Wi-Fi on/off repeatedly and finally if I was lucky I was able to connect.  This issue needs to be fixed ASAP; pointless for me to pay $50 a month for this service if i can't use the feature.

 

What is the reasoning for requiring Wi-Fi/Bluetooth and USB tethering?? 

 

Lack of configuration options is also disturbing.

your complaints appear to mainly be related to how Apple wrote the code - you might want to talk to them at a Genius bar in a Apple store. When you say the feature is enabled on your account, are you using the new Mobile Share data plan or the 5GB 50.00 a month data plan? You will probaby be better off posting in the Apple forum or taking it to the Genius bar as I metioned earlier

Award for Community Excellence (A.C.E.) achiever for 2012*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
(6,159 Views)
rikehorn
Visitor
rikehorn
Posts: 1
Registered: ‎11-21-2012
Re: iphone 5 Personal Hotspot

‎11-21-2012 03:39:44 PM

Couldn't agree more...  Everytime I connect, I have to reset all my devices. 

This should not be happening at all....

ATT you need to fix this!!!!!!

(5,983 Views)
wingrider01
Posts: 9,653
Topics: 83
Kudos: 596
Solutions: 175
Registered: ‎05-26-2008
Re: iphone 5 Personal Hotspot

‎11-21-2012 04:15:02 PM

rikehorn wrote:

Couldn't agree more...  Everytime I connect, I have to reset all my devices. 

This should not be happening at all....

ATT you need to fix this!!!!!!

att supplies the carrier frequency, I doubt your issue is related to that, take it to the Apple genius bar and have them look at it

Award for Community Excellence (A.C.E.) achiever for 2012*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
(5,970 Views)