iphone unlock process ridiculous
09-28-2012 08:36:55 AM
I recently bought an off-contract at&t iphone 4s from someone else. Before I did, I called the store and specifically asked if the could unlock the phone since I am not now or was ever an at&t customer. They told me yes, so I bought the phone since it was slightly cheaper than a factory-unlocked phone. When I tried to unlock the phone, they then told me (after no less that 5 calls to customer service) that there was no way they could unlock my phone and now I have to pay someone to do it. Customer service was horrible (with one exception I think her name was Erika who actually tried to find a way around it). The others kept interrupting me and telling me to fill out the online form that I had already done. Unbelievably unfriendly at the store and refused to do anything to help. I completely understand the policy, but to tell me it could be done and then act like they did is wrong.