---

josephanders wrote:

Hello,

 

Hopefully you can pull up my call history from my number and locate the people I spoke with

 

*snip*

 

Please be straight forward and tell me exactly where I go to file complaints for AT&T.

---

We can't because we don't work for AT&T - this is a user to user forum. True, some AT&T employees may read this forum, but it's not an AT&T support forum.

If you want to file complaints, the normal way is to file with AT&T, the FCC, the BBB, etc.

This seems as good a list as any: http://www.ehow.com/how_5519089_file-complaints-against-att-wireless.html

Best of luck with your complaint.

I'm sorry your phone did not arrive as promised. 

Will you please send me a private message with your name, account number, phone number, order number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Your best bet, since you are paying the no commitment price, is to cancel your order, get the refund, then go to an Apple store and buy your phone at the no commitment price and get a factory unlocked phone. It is reported on many Apple sites that the no commitment phones bought today are in fact unlocked.

My contract was extended for 2 years. I am in a committment with AT&T, in which I would have to pay a fee to cancel. I was promised a product and that product is not delivered.

When I called the store today about my pre order, they gave me the 14-21 day time frame.

Once I was able to pull up my information online, I found out it indeed ship and will arrive at the store on Monday according to the fedex site.

I got your private message and responded. Thanks!

They gave me the shipping after October 15, after speaking with Supervisors. Then they kept pushing the date, as if they were messing with my account. I just checked and it's processing. "Apple IPH 5 64GB WHT PHONE Processing

It's not just the fact of pre-ordering, paying unlocked prices and the promises, the sales person was brilliant, it's the customer service, I have never been treated like that by someone I pay monthly, I have every product they offer, except Internet, I've had service with them since the Razr and Clam phones. The service is rude and the representatives make false statements, as if they were facts, then they just flat-out lie, mess with you (Call China? Come ON!). I'm shocked at the service and the pre-ordering system. 

I'll NEVER pre-order again, not even through another company. It's not worth the trouble. I don't need this kind of treatment in my otherwise flowing life. 

Bad days do not flow over into next phone calls for a customer service rep.

I can say one nice thing about customer service, during this time-frame, they were in the USA.

Thank you ! Very prompt and polite. I replied. I hope you can rectify this.

I have been through it all with them as well. I got up at midnight and pre ordered my phone i got my confirmation email at 12:19 AM and won't get my phone until mid october. I have had every iphone and had them all with AT&T this is the kind of thing that makes me want to go to verizon. the site says 1st come 1st serve and there are countless numbers of people that have gotten thier phone before me that ordered after the stores opened in the morning. Customer support just laughs and says OH WELL. 

Thinking very seriously about taking all of my accounts to Verizon so i can be mistreated by a new company. 

[Per Guidelines:  Keep it Relevant and Appropriate].

Looks like Verizon customers have the same complaints we do. I think it was just a bad launch all around for AT&T and Verizon. It just all around sucks.

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tuna450 wrote:

I have been through it all with them as well. I got up at midnight and pre ordered my phone i got my confirmation email at 12:19 AM and won't get my phone until mid october. I have had every iphone and had them all with AT&T this is the kind of thing that makes me want to go to verizon. the site says 1st come 1st serve and there are countless numbers of people that have gotten thier phone before me that ordered after the stores opened in the morning. Customer support just laughs and says OH WELL. 

 

Thinking very seriously about taking all of my accounts to Verizon so i can be mistreated by a new company. 

[Per Guidelines:  Keep it Relevant and Appropriate].

---

I am sorry you did't receive your phone more quickly. I responded to your private message. 

I placed an order on 11/13/2012 to change ALL my services to AT&T... It has turned out to be the worst decision that I have ever made. There were certain features that I had to have and I explained all of this to the "salesman" when I was placing my order. It ended up taking 2 hours to complete the entire call. The MAIN item that I needed ASAP was the telephone installed AND I explained that I needed a letter or a copy of the bill that showed my line ONLY had one line and NO extras at all on it. He assured that the phone would be installed the following day and "its a good thing you called today, if you had waited till tomorrow it would have been too late" I was very happy when I hung up as I felt all my concerns had been taken care of and that I would have everything I needed. Well, the following day the Dish Network was there to install the dish... I waited for the phone ... It never came. I called and spent 2 more hours on the phone just to be told.. " it will be installed on Monday 11/19/2012" Well, being lied to by the salesman didn't mean anything. I was stuck with Monday. OK So, I asked to PLEASE get a letter or a copy of what was to be installed so that I could get it to the FEDERAL GOVT that needed it ASAP. I was promised it would be faxed by a supervisor.. It NEVER came. I called the following day and after 1 hrs 43 mins I was promised yet again by another supervisor it would be sent.. NEVER CAME! Thursday I called again, this time after being on the phone for another hour I was told it would be emailed. NEVER CAME! Friday, I called yet again after another 2 hrs on the phone, I was told it would be sent and I was transferred to a supervisor.... They hung up on me! And IT NEVER CAME!! Saturday, I called yet again and guess what??? I was promised it would be faxed AGAIN! NEVER CAME! However, this representative read the actual order this time and the salesman well he gave me the works.. THis phone was going to have EVERYTHING on it... I ONLY ordered a BASIC phone line. No caller id no 3 way NOTHING just a line... Well, he messed that up. The rep. Fixed it and apologized and said she was sending the letter. NEVER CAME!! On Saturday, we also found that the Dish package that he set us up with was WRONG! So, on Sunday Dish Network was back at my home fixing the "salesmen" errors! Ok so Monday comes, and the phone installer came to install the phone, all was done correctly I assume?? And there was NOTHING  left for me to use to send to the Federal Govt. Again! So, once again I began to call. I called at 9 AM I was promised YET again the letter would be sent in 30 mis. And she would keep an eye on it and make sure it happened. NEVER CAME! She even got my phone number as did all the supervisors and promised she would call me if there were any issues... NEVER GOT A CALL... Should I be shocked??? NOPE !! So, I called back at around 11:00 ONCE again I got to a supervisor and was promised it would be there ASAP. NEVER CAME!!  At 2PM I did it again  - got the same promised - NEVER CAME!! At around 3 I spoke to a CS rep that then told me I had been lied to the whole time and they didn't have the ability to fax me anything or email... At that point I finally had had ENOUGH!  Just to let you  know why this letter was SO IMPORTANT ( and AT&T knew this as I had told almost all the people I spoke to) I have a family member that is in Federal prison. He was set to get out on Tuesday 11/20/2012. However the Federal Govt. requires that he have a dedicated phone line with NO extras for him to be released to home confinement... With out the letter and that line put in , he would not be released. SO guess what??? AT&Ts lack of concern, laziness and lying has now forced him to STAY IN PRISON for another YEAR! He has lost a year of his life due to AT&T. We are now looking to see what legally or civilly can be done to AT&T. I feel I have given them plenty of time to get this taken care of. ALL I have asked for a is a piece of paper. I am amazed by the practices and procedures of AT&T. For these people to have no concern for a persons well being I am seriously disgusted with them.

As a LAST attempt yesterday I contacted the INSTALLER he gave me his supervisors telephone number. I contacted him and he we the MOST helpful person. He personally wrote and email trying to see if that would help. Unfortunately , it didn't!! He did send the information to the "escalated resolution center" and he said they could help. TWO hours later a woman called to tell me that someone would call me in 24 hours! REALLY??? I told her it would be too late. She really wasn't interested in any of the issues, She cut me off and said" OK Ill get this info to the case manager and she will take care of this.. IF she hasn't left for the night" I gave up!! Ofcorse it DID NOT COME!! 

So, after 11 hrs of my life being spent on the phone, begging for a simple piece of paper... NOTHING has been done to assist me!

MY SALESMAN JUST WANTED TO SELL ME SOMETHING . He had NO knowledge of the products he sent me, EVERY customer service rep , technician, and sales associate I spoke to lied to me, discieved me and just said what the needed to say to get me off the phone. You would expect that from a hourly worker , BUT for AT&Ts supervisors to treat me like this .... Well lets just say that I am not too sure how long I will have these services. I do not have any confidence in the entire company !! I am sure that posting this letter will not get me any response OR a paper sent to me. I hope all that were involved with this enjoy their Holidays as you have made decisions that are keeping a man from his family!

I have spent an hour on this website trying to locate information on how to e-mail AT&T and to file a complaint with them. I have been a customer with them for less than a month and everything from the junk phones they sent me to the bogus charges on my bill have been a major headache.  Spent 2 hours on the phone this evening and nothing was resolved.  I was however offered refurbished phones to replace the brand new ones that I purchased that don't work.

---

raindancer1111 wrote:

I have spent an hour on this website trying to locate information on how to e-mail AT&T and to file a complaint with them. I have been a customer with them for less than a month and everything from the junk phones they sent me to the bogus charges on my bill have been a major headache.  Spent 2 hours on the phone this evening and nothing was resolved.  I was however offered refurbished phones to replace the brand new ones that I purchased that don't work.

---

Send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

If they are iphones, call a apple store near you and make an appointment with the Genus bar - Apple is the only one that is allowed to handle the warrenty on the phones

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raindancer1111 wrote:

I have spent an hour on this website trying to locate information on how to e-mail AT&T and to file a complaint with them. I have been a customer with them for less than a month and everything from the junk phones they sent me to the bogus charges on my bill have been a major headache.  Spent 2 hours on the phone this evening and nothing was resolved.  I was however offered refurbished phones to replace the brand new ones that I purchased that don't work.

---

I'm sorry you're having trouble with your new phones. While we don't offer an email method, you can reach AT&T in various ways including here, Twitter (@attcustomercare), Facebook, and by using the information on our Contact Us page (links located at the top and bottom of each page) http://www.att.com/econtactus/. 

You are welcome to follow wingrider's advice and send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

Hello,

I have been an AT&T cilent for over 2 years now and I have never missed a payment or complained. Eventhough my service at home is extremely poor and my bill is incorrect every other month, I have never been upset. Until now.

A few months ago I went to a store in Sandy, UT and spoke with an associate named Phillip. I needed to add another line into my account and wanted to compare the plans fom Verizon. Phillip let me know about the Data Shared Plan 4Gigs. After crunching numbers and going over the pricing Phillip did not mention about the $40 EXTRA on the main line on top of the $70 charge.

What a great deal I thought, so I called my mother and my friend who were both Verizon customers and they went to the same associate, Phillip. He again told them the same thing. They only needed to pay $70 for the first line and $40 for additional lines. I have 5 lines in my account so Phillip stated and PRINTED a copy of the projected montly bill of $230 a month before tax. 

So I received a bill of $342.00 this month and was shocked. When called the "Enterprise" AT&T customer care line at 800-331-0500, I spoke with a gentleman who suggested that maybe I "misunderstood" what the store employee stated. After talking about sales fraud from Phillip who continues to give the wrong information to clients to make a commssion, the "Enterprise" AT&T rep appologized and advsied someone would call me in the morning by 8AM MST. Of course no one called back so I went ahead and called to speak with a retention agent named Kelly. Kelly must be a great sales agent because she lacks all customer service skills. I was forced to be rude after asking for a supervisor in which she declined to assist multiple times.

I wanted to cancel all lines and the rep wanted charge me the cancelation fee. Is this how you treat your clients? AT&T must be using the same third party company Sprint does because that is NOT customer service. I am the Branch Manager of a Financial Institution and I have NEVER seen this type of behavior from a customer service rep before. 

After being transfered to the call center supervisor Dug Muckler I was told again the buyer's remorse is good only for 14 days. Really?

Being tricked into renewing a contract and adding 2 more lines then brining an additionall 2 clients with a large size profit potential from Verizon is buyer's remorse? 

Your associates must be trained in sales fraud and how to handle inside fraud. I was then offered a $40 discount on my next 3 bills since the issue was validated. What about the rest of the bills? 

Now I'm forced to stay with AT&T until all of the lines are expired from the 2 year contract. I will do my best to switch everyone who has AT&T to Verizon as I did in the first place for AT&T. Not that will be a problem since everyone I know who has AT&T all over the U.S. already hates it.

If you are contemplating on getting AT&T and doing your research, you know what to do.

---

ataranto wrote:

Hello,

 

I have been an AT&T cilent for over 2 years now and I have never missed a payment or complained. Eventhough my service at home is extremely poor and my bill is incorrect every other month, I have never been upset. Until now.

 

A few months ago I went to a store in Sandy, UT and spoke with an associate named Phillip. I needed to add another line into my account and wanted to compare the plans fom Verizon. Phillip let me know about the Data Shared Plan 4Gigs. After crunching numbers and going over the pricing Phillip did not mention about the $40 EXTRA on the main line on top of the $70 charge.

 

What a great deal I thought, so I called my mother and my friend who were both Verizon customers and they went to the same associate, Phillip. He again told them the same thing. They only needed to pay $70 for the first line and $40 for additional lines. I have 5 lines in my account so Phillip stated and PRINTED a copy of the projected montly bill of $230 a month before tax. 

 

So I received a bill of $342.00 this month and was shocked. When called the "Enterprise" AT&T customer care line at 800-331-0500, I spoke with a gentleman who suggested that maybe I "misunderstood" what the store employee stated. After talking about sales fraud from Phillip who continues to give the wrong information to clients to make a commssion, the "Enterprise" AT&T rep appologized and advsied someone would call me in the morning by 8AM MST. Of course no one called back so I went ahead and called to speak with a retention agent named Kelly. Kelly must be a great sales agent because she lacks all customer service skills. I was forced to be rude after asking for a supervisor in which she declined to assist multiple times.

 

I wanted to cancel all lines and the rep wanted charge me the cancelation fee. Is this how you treat your clients? AT&T must be using the same third party company Sprint does because that is NOT customer service. I am the Branch Manager of a Financial Institution and I have NEVER seen this type of behavior from a customer service rep before. 

 

After being transfered to the call center supervisor Dug Muckler I was told again the buyer's remorse is good only for 14 days. Really?

Being tricked into renewing a contract and adding 2 more lines then brining an additionall 2 clients with a large size profit potential from Verizon is buyer's remorse? 

 

Your associates must be trained in sales fraud and how to handle inside fraud. I was then offered a $40 discount on my next 3 bills since the issue was validated. What about the rest of the bills? 

 

Now I'm forced to stay with AT&T until all of the lines are expired from the 2 year contract. I will do my best to switch everyone who has AT&T to Verizon as I did in the first place for AT&T. Not that will be a problem since everyone I know who has AT&T all over the U.S. already hates it.

 

If you are contemplating on getting AT&T and doing your research, you know what to do.

---

First off, your bill going forward won't be that high. It probably included the activation fee for the 2 new lines (one time charges) as well as partial fees and credits for the new plan and discontinuation of your old plan. Going forward, your monthly bill should be $270 plus taxes ($70 for 4mb shared data and 5 X $40 for each smartphone).

If the sales rep said it would be $230/mo, he was definitely wrong and though you believe he purposely lied to you, the more likely explanation is he just got it wrong and did not understand the pricing on the new shared plans. Verizon's shared plans work the same way and their pricing is nearly identical. In fact, their 4GB shared plan will cost the same as AT&T's.

If you don't like the $270/mo you will be paying, you always have the option of switching to a traditional family plan (sharing minutes) and each smartphone gets their own data plan. If you don't need a lot of minutes and not everyone needs a lot of data, you might find that route is cheaper. However, if you do switch to Verizon, the share everything plan will be your only choice.

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ataranto wrote:

I have been an AT&T cilent for over 2 years

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IBM is a "client" of AT&T.  You are a customer.

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cousintim wrote:

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ataranto wrote:

I have been an AT&T cilent for over 2 years

---

IBM is a "client" of AT&T.  You are a customer.

---

Seriously...really????

ataranto--as sandblaster pointed out, the first bill after a plan change/upgrade/whatever will typically be higher than what the monthly amount will eventually amount to, due to the addition of activation/upgrade fees, prorated charges (especially if you're switching to a plan whose monthly cost is higher than the one you're currently on), etc; on the plan/line activation paperwork/invoice (whether it be hardcopy or electronic) it informs you about such a possibility.