Re: My iphone 4S is damaged and warranty voided. Can I get a new one?[ Edited ]
05-23-2012 03:27:56 AM - edited 05-23-2012 03:28:42 AM
Irish Rose wrote:
it is really up to whichever Apple Care rep handles the case. I've seen iPhones replaced OOW in the past where customers themselves attempted to repare a shattered screen on their own and failed. All Apple can do is say no, but I don't see the harm in inquiring about it.
Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.
Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party. Wow, I won't even attempt to try to figure out the logic in that...
the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void
never seen apple budge, but I guess every once in a while you get a employee that will bypass company proceedure. the issue that is stated the devce is NOT OOW, the warrenty was rendered null and void by an unauthorized 3rd party vendor taking the phone apart to replac the glass - apple does not know if the 3rd party company caused the eventual failure or a defect in manufacturing, considering most 3rd party vendors are not factory trained then they are the most likely the cause of the issue. Kind of like putting a N2O kit on your car's engine and spinning a bearing the first time you use it then expecting the manufacturer to honor the 3 yr / 50K warrenty and repairing or replacing the engine - not going to happen
It also appears that Apple already said no when they told them the warrenty was null and void