I am absolutely livid with AT&T as well over this unlock issue. I have been with AT&T for years (since the bag phones back in the 90's) and I am going to end my contract, make a complaint to the better business bureau and tell as many people as I can to leave AT&T.

I live and work outside of the country in Sub-Saharan Africa but have continued to keep my AT&T contract and plan primarily for my phone number so once I am back in the US on holiday's friends and family can reach me. I have been receiving unlock codes from AT&T for a while. When I purchased the new iPhone I called AT&T and they supposedly gave me an unlock code for the iPhone. I lost it, called again and they gave me another. So, when I landed in Sierra Leone, and tried to unlock it as explained by support it didn't work. Now mind you from here calling even with the international plan is 2.89/minute. I was on the phone with their tech support for almost 2 hours, being treated quite rudely trying to get some help. And got none.

I am stuck in a third world country with a phone I can't use - I don't see 2.89/minute a viable option - and AT&T says there is nothing they can do. That is a lie, they can do something, they are choosing to do nothing. If there support hadn't originally told me that I could unlock the new iPhone (as I have my three previous phones) I would have never spent the money. Now, I am stuck and don't have the option of going to an AT&T store or returning my phone (a ticket to the us is well over 1500 and wouldn't spend that to return a phone). So, here I am stuck and AT&T has nothing to say except, 'I don't know what to tell you.'

I can't believe they can't do anything, even when their agents were the one's who mis-informed me in the first place. That is the unacceptable part.