Re: iPhone 4s- Frustrated with AT&T[ Edited ]
11-07-2011 03:25:28 PM - edited 11-07-2011 03:28:36 PM
Just an update. I received my phone October 26. A couple days before the 21 days after mark. FedEx tried to deliver during the day, but since I work from 9-5 I had to go to the FedEx building after work to pick up.
To be honest my talking to AT&T reps at the store and through customer service, they have been really helpful. The AT&T representative that knows my family's account and kind of who we go to to ask for questions was really helpful.
The thing that made me mad was that before I preordered I thought I would get the iPhone 4s on the day it was released. And the AT&T rep at the store told me I would, when I gave my credit card and preorded it. After I got home the email I got said to expect 14-21 days.
Then I heard people got their phones by just walking into a store, and not preordering and getting their phone before me. And apple was getting iPhone s shipped to their store every night.
If the AT&T store rep had not told me and I had not been lead to believe, I would get my iPhone on launch day, I wouldn't have been mad. There seems to be a disconnect(which AT&T should fix) between what the store reps are telling me and what corporate AT&T is telling me.
If you have been waiting awhile for your phone and live near an apple store, I would reccommend going online and reserving an iPhone on the apple website. After 9:00 pm( in your time zone), go to apple.com and you can reserve an iPhone at the apple store. Then go pick it up. They get shipments every night.
Next time I will reserve at an apple store or preorder at apple.com.