Re: Lumia Wireless Charging Plate - AT&T Wont Honor Offer
11-09-2012 10:43:55 AM
So I had preordered the Nokia lumia 920 on 11/7/12, but when checking out, the wireless plate would not show up with the discount. Then I had the impression that the charger would be included with the order automatically, so I went ahead and submitted the order. Yesterday, I called in the support center to ask about my order, and they said no mentions of any charger plate accessory is being included in the shipment. So they suggest I could cancel the order and reorder it again with the charger plate and they can help me from there. Unfortuneately they are unable to cancel the order because the order is in pending shipment status. They then suggest I refuse the shipment and return the phone back so they can reorder again to include the charger plate in the order. But to be honest I would really want my phone asap and not have to wait for a long time for the return processing, I am doing an upgrade so I would have to wait a while before the upgrade eligibility is reset again. The whole thing can take 2 weeks and there's no telling if there will be chargers left in stock at that point.
I'm just a little disapointed that even though I preordered the first day that the phone becomes available, I still won't be able to get the free charger even though it is clearly a promotion that AT&T is offering. It is a mess in the communications of this matter and also with the unreliable online ordering system.