Phone & Device Upgrades

Have 4 lines on my account. An account I've had for nearly 30 years. Upgraded 2 of the 4 lines in September without this insanity. Now want to upgrade the remaining two lines and all of a sudden I need to email a scan of my drivers license, a state ID, or my passport? Simply to upgrade phones on an

I upgraded my Families phones to the S24. The deal was $0 with qualified trade in.  The trade ins all were accepted and qualified but we are paying $5/month per phone, not 0.  WHYYYYY????????  Was this a bait and switch but did I miss the fine print somewhere?

I traded two mint Iphone 10 for 13's and was given $800 trade in on each phone. Then I find my charge for each phone is $1,000. So basically ATT just stole my phones and charged me the same price the new ones sold for. I just filed a complaint with the FCC

When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th

This whole program is insane. "Mail in your phone and we will give you $1000 credit in three months." What an effing scam! I mailed my phone in back in Jan 2023. It is now January 2024. After multiple calls and hours on the line, I finally got a guy to confirm what I already knew: AT&T received

We purchased a iPhone 11 in November but decided to go with the iPhone 12 mini instead. We spoke to a customer service rep who said to use to use the return label and said we could use USPS to ship.  We had our mailman scan the box but we were told we didn't need a tracking number.  Now i

My family and I switched internet providers to AT&T and we got new iPhone 14s. My parents were the ones who made the switch and we told them the 14 Pros were better. Is it possible to send the 14s back and get the 14 pros instead?

AT&T never gave me trade-in credit This whole program is insane. "Mail in your phone or return it in store and we will give you $800 credit in three months."  SCAM I traded my iPhone 13pro max in around December Or January of 2022. It is now January of 2023. After multiple calls and hours on the l

I traded in two iPhones in July 2023. An 11 Pro and a 12 Pro. We dropped them off at the post office. I re received an email from them on July 25, stating that they had not received my trade-in as of yet, the iPhone 12 Pro. I called them right then and spoke with them and they told me that they had

I've personally spent over 8+ hrs over the last 4yrs on phone calls with AT&T reps with a promise to get the trade-in credits we were told we'd get for trading in our phones.  I finally gave up on the last phone my son got, but now I'm really getting (Edited per community guidelines) that it's happe