Online phone upgrade
10-04-2012 07:21:46 PM
I'm trying to upgrade my phone online and having a major obstacle: I can't seem to be both logged into myAT&T and browse upgrade options. I can log into my account fine (pay bills, look at usage, even shop for accessories) but as soon as I click "upgrade phone" I get an error saying the webpage has a redirect loop. I've tried clearing the cache, I've tried various browsers and even various computers. I'm at a loss here. I would just upgrade by phone, but I know the phone I want and it's a web-only item.
Everything was working fine until today, as far as I know. I actually had ordered the phone I wanted, online, two days ago...but then had a change of heart and had it cancelled yesterday. Part of me wonders if it's somehow related, although I don't really know how it could be (maybe the server isn't sure what my upgrade eligibility is anymore, so there's a problem when the upgrade site tries to check)?
Any ideas? I don't see what I can do from my end, but I've been having trouble explaining it to various reps I've spoken to on the phone.