This is the most disorganized delivery effort. I order on 9/14. Received an email confirming the order. Called twice today. 1st told all phones on backorder. 2nd call say I can't cancel order because its in "processing". No one could tell me the status of my order. I could have bought one at AT&T store today but could not cancel the other preorder. I will never order from AT&T again.

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xlasIanizelx wrote:

LIKE A LOT OF OTHERS.... I'VE PRE-ORDERED MY IPHONE 5 ON THE DAY OF PRE-ORDER LAUNCH. I PRE-ORDERED THE NEW IPHONE DIRECTLY AT MY LOCAL AT&T STORE TO SAVE MYSELF THE CONFUSION, I ALSO REQUESTED TO HAVE IT SHIPPED TO THE SAME ATT STORE LOCATION. I WAS TOLD I WOULD RECEIVE MY NEW IPHONE PURCHASE / UPGRADE ON LAUNCH DAY. I WAS ALSO TOLD THAT MY CREDIT CARD WOULD BE CHARGED AS SOON AS IT SHIPS, ASSUMING IT WOULD SHIP SAME DAY OR NEXT FEW DAYS... A FEW DAYS LATER I RECEIVED AN EMAIL STATING MY ORDER WOULD SHIP IN 14-21 DAYS..  IF I KNEW IT WOULD TAKE 2-3 WEEKS TO RECEIVE MY ORDER I WOULDN'T HAVE PLACE IT WITH AT&T.  YOU HAVE COMPLETELY FAILED ME ON SERVICE.

 

SOMEONE PLEASE TELL ME WHAT THE DEFINITION OF "PRE-ORDER" IS? AND WHY IS AT&T SELLING THE NEW IPHONE AT A FIRST COME BASIS ON LAUNCH DAY WHEN SOME CUSTOMERS HAVE ALREADY PRE-ORDERED THROUGH THEM? HOW IS THAT A PRE-ORDER!!!!... NOW KNOWING THAT THE IPHONE IS ON BACK ORDER (HAVING TO FIND OUT JUST DAYS BEFORE LAUNCH) IM STUCK WITH MY OLD JANKY PHONE, WITH A NEW 2 YEAR AGREEMENT ALREADY EFFECTIVE. I THINK AT&T NEEDS TO INFORM THEIR OWN WORKERS OF THEIR OWN POLICY AND PLANS.... IT SEEMS LIKE NO ONE KNOWS WHAT THEY ARE TALKING ABOUT OR EVEN DOING... BUNCH OF AMATEURS. I AM A VERY DISSATISFIED CUSTOMER DUE TO THE FACT ATT IS FALSELY ADVERTISING PURCHASE OF THE NEW IPHONE AS THEY HAVE IN STOCK....

 

FIY:

BEST BUY ACTUALLY FULFILLED THE DEFINITION OF PRE-ORDER!!!!.... MY BROTHER WHO WAS SMART AND PRE-ORDERED THROUGH BEST BUY ACTUALLY RECEIVED HIS PURCHASE AS PROMISED ON LAUNCH DAY. BEST BUY ACTUALLY CONTACTED MY BROTHER TO ARRANGE A TIME TO PICK UP HIS PRE-ORDER.....

 

WHAT DOES ATT HAVE TO SAVE FOR THEMSELVES.... PROBABLY NOTING SINCE ALL THEY CARE ABOUT IS $$$... CUSTOMER COMES LAST IN THEIR POLICY... CONTRACTS, MONEY COMES FIRST ACCORDING TO THEM....!!!

 

[Inappropriate content removed]

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First you need to fix your caps lock it is stuck

 

Second you got to pre-order it, no where was any promise made that you will get it on the day of release. You are mis-repesentating your statements - there was not "falsely Selling" nor "promising lies",  pre-order means just that you get to queue your order up before the actual release date of the device.

 

As for the definition - A pre-order is an order placed for an item which has not yet been released. There is no promise that you will get the first drop of the product

I don't know if you work at aT&T but it looks like their definition of what a Preorder is for is wrong.

Example Nintendo announced Wii U preorders. Those ran out fast so Gamestop is taking a Wait List, and when one becomes available they will call the person. The ones that preordered correctly will get it on launch day everyone else has to wait.

The way I see the iPhone launch it was done the opposite way. Stores Stock where given priority over preorders.

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ecrodrigz wrote:
I don't know if you work at aT&T but it looks like their definition of what a Preorder is for is wrong.

Example Nintendo announced Wii U preorders. Those ran out fast so Gamestop is taking a Wait List, and when one becomes available they will call the person. The ones that preordered correctly will get it on launch day everyone else has to wait.

The way I see the iPhone launch it was done the opposite way. Stores Stock where given priority over preorders.

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I do not and have never been a employee of att, read my signature block - now show me exactly where they stated that all pre-orders would be delivered on the day of release? Store stock and online stock are two different pools of devices - this was shown and documented everytime the iphone lala excurion happened. Pre-order is just that, the ability to place an order for a device prior to the official release, isyou can show exactly where it was stated that all pre-orders would be delievered on release date I will conceed that you are correct - and this is on a offical site for att, not a 3rd party site or a social site.

 

Not even going to talk about gamestop/ebgames they have messed up so many pre-orders that it is ludicrous - they advertise they will be "all stores will be open at midnight for the release" go to 3 major ones and not one of them where open, guess the employees and managers did not get the corproate directive

Per your example - what is the difference? ATT took pre-orders, they shipped what they had, everyone else went on the "back-order list"(aka a "waiting list") outside of a authorziation charges that is removed from the account, the people that are on the "back order"(aka waiting list) have not been charged till the phone ships - so exactly what GamesStop did.

I so agree with you. In fact, I called the customer service operator three weeks ago and she told me not to worry that the phone sim card had been activated indicating the iPhone was going to be shipped in a few days.   When I first read the very large and colorful ad on the AT&T website, it stated the phone should arrive within 10-14 days.  It was supposed to be a birthday gift for my finance , now that's past and my order says "Processing".  You need to be clear that the phones are on back order and it will take a month to get your phone!!!  Thanks a lot AT&T you lie, false advertise and have HORRIBLE customer service.  

Don't try and cover up your poor service.  Whatever happened to "The Customer is Always Right!!!"  AND IF ME OR ANY OTHERS WANTS TO USE CAPS, DEAL WITH IT!!!!! SARCASTIC REMARKS TO CUSTOMERS DOESN'T CUT IT AND IS SOOOO UNPROFESSSIONAL.  I'M GOING TO CUT YOUR SERVICE FROM MY COMPANY AND TELL EVERYONE I KNOW NEVER TO DO BUSINESS WITH ATT!!!!

FYI: AT&T pays for the forums, Lithium owns and maintains the forums, majority of the population of these forums are fellow customers, very few are employee's and the ones that are are marked as such and no employee's have responded to you yet, yelling (caps lock) at the people that have the potential to help you is never a good idea. As for the statement of yours "The Customer is Always Right!!!", it is soo wrong and incorrect in soo many ways it is not funny, that is a statement that should never of been started. OH also if there is a problem with wanting the iPhone, take it out on Apple, they make the phone, sell the phone, distribute the phone, ship the phone, warranty the phone, repair the phone, replace the phone, AT&T simply delivers the phones as Apple gives it to them. But hey your the customer The Customer is Always Right, But I am also a customer so I am Always Right and now demand to be given 1 Trillion dollars for having to wait for my iPhone 7 which has not been made yet but I still want it and want it now.....

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dhankel wrote:

Don't try and cover up your poor service.  Whatever happened to "The Customer is Always Right!!!"  AND IF ME OR ANY OTHERS WANTS TO USE CAPS, DEAL WITH IT!!!!! SARCASTIC REMARKS TO CUSTOMERS DOESN'T CUT IT AND IS SOOOO UNPROFESSSIONAL.  I'M GOING TO CUT YOUR SERVICE FROM MY COMPANY AND TELL EVERYONE I KNOW NEVER TO DO BUSINESS WITH ATT!!!!

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What happened to "the customer is always right" is a urban legend, it never did exist. Curoius have you any validated documentatin that is not modifiable that can prove your statements?

 

Good luck in your future endevors with what ever carrier you choose

Yes, this is the case...ordered my new upgrade iphone 4 (I am behind the times) beginning of october at an ATT store and was told it would be in in about 3 days or so. Went back a week later and was told it was in a post office two towns away and I should go get it. So, my helpful ATT customer reps told me not to bother getting it as the post office would not release it to me due to the way it was shipped. Ok. I ordered a new one online. Waiting....tracked it on and was informed it was delivered to me on 10/19. But no, it was not, turned out the mailman took it to another home with a similar address (he called me tonite to confirm that it what happened) and the familiy cannot find it. OK. So, ATT is investigating. Ordered yet another one which should arrive soon (I hear it is on back-order). No one would believe me if I told them this! I have always found customer service at ATT to be extremely professional and helpful, always resolving my problems and this is why I have not jumped ship. I have 5 phones in service under my contract and hate the idea of going elsewhere. This was not their doing, my local store rep and mailman have made upgrading my phone a nightmare, but really, this is beyond belief. Hopefully this will be resolved soon. It has been frustrating to say the least!!

Unfortunately, this same pre-order mess has happened with every iPhone release since they started taking pre-orders. Also, for the record, Apple has the same definition of pre-order. If you pre-ordered a phone from Apple, you weren't guaranteed to get it on release day either. Unless you managed to get your order in the first hour, your delivery was pushed back later and later, so someone who "pre-ordered" from Apple before release day might not get it until 2-3 weeks later either. However, one area where Apple is much better is in telling you when you order that delivery will be weeks away, something that AT&T has never done as well as Apple.