fhernandez24
Visitor
fhernandez24
Posts: 1
Registered: ‎01-12-2013
Sent to collections after 30 day cancellation and returned modem

‎01-12-2013 09:51:39 PM

Hi,

 

Today I received a letter from a collection agency about an account I closed with AT&T with in 30 days of activating it.  I was told my bill would reflect a $0 balance once my modem was received and final bill processed.  I have the UPS order number and tracking number from my return of my modem which was delivered 12/5/12.  There should be no reason for why I received this letter from bay area credit service on behalf of AT&T for $133.20.  Can someone please help me resolve this?  Have spoken to several people on the 1-800 number with no help. Thank you.    

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wingrider01
Posts: 9,654
Topics: 83
Kudos: 596
Solutions: 175
Registered: ‎05-26-2008
Re: Sent to collections after 30 day cancellation and returned modem

‎01-13-2013 03:25:36 AM

fhernandez24 wrote:

Hi,

 

Today I received a letter from a collection agency about an account I closed with AT&T with in 30 days of activating it.  I was told my bill would reflect a $0 balance once my modem was received and final bill processed.  I have the UPS order number and tracking number from my return of my modem which was delivered 12/5/12.  There should be no reason for why I received this letter from bay area credit service on behalf of AT&T for $133.20.  Can someone please help me resolve this?  Have spoken to several people on the 1-800 number with no help. Thank you.    

No one can tell you why here, this is a peer to peer cellular forum but you can  send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

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Community Support
Community Support
ATTCustomerCare
Posts: 326
Registered: ‎10-21-2004
Re: Sent to collections after 30 day cancellation and returned modem

‎01-14-2013 09:21:06 AM

Hi fhernandez24,

 

I sent you a private message.

 

ATTChrisZ

AT&T Customer Care

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