wingrider01
Posts: 9,649
Topics: 83
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Registered: ‎05-26-2008
Re: Sent to collections after 30 day cancellation and returned modem

fhernandez24 wrote:

Hi,

 

Today I received a letter from a collection agency about an account I closed with AT&T with in 30 days of activating it.  I was told my bill would reflect a $0 balance once my modem was received and final bill processed.  I have the UPS order number and tracking number from my return of my modem which was delivered 12/5/12.  There should be no reason for why I received this letter from bay area credit service on behalf of AT&T for $133.20.  Can someone please help me resolve this?  Have spoken to several people on the 1-800 number with no help. Thank you.    


No one can tell you why here, this is a peer to peer cellular forum but you can  send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.