wingrider01
Posts: 9,890
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Registered: ‎05-26-2008
My Device: Motorola 2950SE bag phone
Re: Can't cancel app subscription. Error We are experiencing a failure. ... Error 500.

‎11-20-2012 09:47:02 AM

shreyagoel wrote:

Well...I am facing this problem again.This time its email free trail. I haven't subscribed to it and it deducts about $5 every month from my balance. Every time I try to cancel the subscription online, it tells me " We are experiencing a failure. Please try your request again shortly.
Error 500."

When I call up customer care, they say they do not cater to GoPhone! Please tell me what to do..I cannot stand being pinched off my money uselessly and so blatantly! 

PS: the app is OZ mobile email service.

shreyagoel wrote:

Well...I am facing this problem again.This time its email free trail. I haven't subscribed to it and it deducts about $5 every month from my balance. Every time I try to cancel the subscription online, it tells me " We are experiencing a failure. Please try your request again shortly.
Error 500."

When I call up customer care, they say they do not cater to GoPhone! Please tell me what to do..I cannot stand being pinched off my money uselessly and so blatantly! 

PS: the app is OZ mobile email service.

that is a 3rd party app, call att support, talk to them and they sometimes can remove the charges, while you are at it place a purchase block on the number to prevent auto-subscriptions

Award for Community Excellence (A.C.E.) achiever for 2012*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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