Soloriginator
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Soloriginator
Posts: 5
Registered: ‎10-03-2012
Accepted Solution
Question about sudden increase in taxes & surcharges after plan change.

‎11-13-2012 08:46:58 PM

Hello, I have a question about whether a plan change affects the taxes and surcharges. More than a month ago, I switched from a Family Rollover plan with 700 min. to an Family Unlimited Text & Talk w/ 1 GB Data plan. I understand the way prorated charges work since I switched plans 6 days after the start of that billing cycle. When I looked at  my bill, I noticed that the amount I was paying from taxes and surcharges was significantly higher. 

 

I looked at my bill in detail and noticed that some charges (such as Federal Universal Service Charge, State Telecommunications Excise Surcharge, etc.) were noticeably higher per phone. When I was originally paying roughly $30 for taxes and surcharges under my old plan, I am now being charged for $70 for taxes and surcharges. Are the Unlimited Talk and Text w/ Data plans taxed a lot more or something? This seems very unfair if that's the case.

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Soloriginator
Tutor
Soloriginator
Posts: 5
Registered: ‎10-03-2012
So no one can answer my question? Not even Customer Servi...

‎11-16-2012 05:56:37 PM

So no one can answer my question? Not even Customer Service is really explaining on this one...

(813 Views)
wingrider01
Posts: 9,886
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Registered: ‎05-26-2008
My Device: Motorola 2950SE bag phone
Re: So no one can answer my question? Not even Customer Servi...

‎11-16-2012 06:42:27 PM

Soloriginator wrote:

So no one can answer my question? Not even Customer Service is really explaining on this one...


this is a peer to peer forum, att really has no official presence here outside of moderation, what I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

Make sure to include as much detail as possible

Award for Community Excellence (A.C.E.) achiever for 2012*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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jsabowabo
Contributor
jsabowabo
Posts: 3
Registered: ‎11-19-2012
Re: So no one can answer my question? Not even Customer Servi...
[ Edited ]

‎11-19-2012 07:02:18 PM - edited ‎11-19-2012 07:03:02 PM

I just changed plans last month and noticed a similar increase. I was paying $3.64 per month for Federal Universal Service Charge.  This month it's $20.29.

 

I spoke to an AT&T rep and he didn't know why.  I'll research it more.

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jsabowabo
Contributor
jsabowabo
Posts: 3
Registered: ‎11-19-2012
Re: So no one can answer my question? Not even Customer Servi...

‎11-19-2012 07:27:09 PM

I spoke with AT&T again.  The new rep suggested the increase in Federal Surcharge was tied to my higher phone bill due to the international calls I made.  Perhaps, but unlikely.  I'll see next month when my phone bill is back to normal.

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Community Specialist
Community Specialist
ATTJulieCS
Posts: 448
Registered: ‎06-04-2010
Re: So no one can answer my question? Not even Customer Servi...

‎11-20-2012 08:08:51 AM

Taxes and surcharges can increase based on the amount of the assesible telecommunications charges. Therefore, if your bill increases due to account changes, i.e. plan change, add a line, etc. the taxes and surcharges will be higher as it is based on a percentage of charges. To learn more visit http://www.att.com/esupport/article.jsp?sid=KB401260#fbid=vHiROW4c98R and review the http://www.wireless.att.com/customer_service/additional_charges link. 

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