Try doing the process online if you ahve not already, that should yield a reasoning for it not going through if it does not work.
What is Transfer of Billing Responsibility?
Transfer of Billing Responsibility (ToBR) is the process that changes the ownership and financial responsibility of a postpaid wireless account from one subscriber to another subscriber. The service is moved to an account with the new owner's name and credit information, and the new owner assumes liability for the account/contract.
GoPhone subscribers are not eligible for Transfer of Responsibility.
The current owner of the account can start the process online from the Transfer of Billing Responsibility Request page in myAT&T.
Information required to start the transfer process
- The new subscriber's name
- The new subscriber's email address
Once it is determined the account is eligible for transfer, an email is sent to the new subscriber, with a secure link that allows the new subscriber to access and accept the transfer online. Once the Transfer of Billing Responsibility has been accepted, a confirmation will be sent to the original account holder via email and text message.
This authorization only remains active for 14 days from the time the transfer is initiated. After 14 days, the authorization will become inactive. Please be sure to remind the recipient of your wireless account to acknowledge and complete the transfer of service as soon as possible.
Customers who complete a Transfer of Billing Responsibility by calling Customer Care will be charged an $18 transfer fee per line. Customers who use the online self-service method are not charged the transfer fee.
