so... i trolled through their site and cannot find a way to email them. i hate the att site. it took me an hour to log in because the password i tried first wouldnt work and eventually i tried to reset the password. it looked like it worked but actually didnt, and eventually i tried the first one, and it worked! i couldnt reset the password, and this is after i had already put the CORRECT one in. then, i went through a loop of not understanding why the stupid "email us" link (by the way, their sites take so long to open its ridiculous. i have pc games stream fine, but their site lags so much in comparison) took me somewhere i couldnt find an email option in, and eventually i gave up and came here... im seriously displeased and dissatisfied with the site and the all around setup of the customer care. a working email with a 24 hour calling setup (which it CLAIMS to have, if i understand correctly, although i tried and it said it was closed) and maybe an overhaul of the whole site, speeding things up. you dont need a bunch of popup overlays. just a simple setup thats dial-up friendly, and especially att mobile network friendly. im in Houston, and the 3G IS FASTER THAN THE 4G!!! a samsung galaxy s captivate with 3g loads faster, with more reliable network than my old inspire 4g and my new xperia play 4g! plus it can use a 4g sim card!