Re: Galaxy S2 shutting off in idle mode
03-14-2013 11:22:55 AM
I spoke with someone the other day about my issues who was actually really helpful. He wasn't aware of the problem and at first it was the typical must be a problem with the device, I'll transfer you to the warranty department, but I continued to explain the issue and he looked it up and saw that it is a firmware issue and apologized for the inconvenience and said they are working on a fix. Those do usually take a long time, which explains why we have been waiting for months, so who knows when it will come but hopefully soon. He didn't offer a refund but he asked if there was any other way he could help me and I said I would like a refund because I haven't been getting the service I've been paying for and he gave me a $200 credit. So it can be difficult to find someone who will actually understand and look up this problem but persisting until you find the right person to talk to is beneficial, the more people inform them of this issue and request refunds the more pressure they will have to fix it.