Re: Galaxy S2 shutting off in idle mode[ Edited ]
03-06-2013 01:18:34 PM - last edited on 03-06-2013 01:21:17 PM by Phil-101
So wanted to share my situation and outcome since I've been monitoring this forum for the past month+. Basically, I've had the random restarts happening since the beginning of the year. It seemed to start once I went from LauncherPro to GoLauncher. I updated the phone to 4.0.4 and it only got worse. Note - whether the launcher was actually to blame I have no idea at this point. In any case, I reset the phone to factory defaults, removed/disabled all bloatware including ATT apps/processes, the dual clock, power savings, etc. The phone seemed to work fine (for weeks even), then I went and reinstalled LinkedIn along with a few other random news apps. This completely crippled my phone to the point where today, even after uninstalling the apps to try and get my phone to where it was stable; the phone restarts after any attempt to check voicemail, texts, anything. I'm talking completely useless, bricked, 24x7.
At this point, having a dead phone, my only option was to complain to ATT support along with attempt to root. After talking with Omesha along with her supervisor Chris, I was able to work out the following deal:
1. Bill for month of March was credited 100% (savings = $150+)
2. ATT committed to waiving my upgrade fee to purchase a new phone (upgrade not eligible until May 2013)
3. ATT committed to discount'ing the S4 upon release to public via ATT (Omesha took my LAN # since my S2 is now dead and will call back once the S4 is available. Whether this will become reality is anyone's guess)
Of course, this still leaves me without a functioning phone. Will attempt to root (having never rooted/flashed/ROM'd in the past)
That's it. Again wanted to share in case anyone was interested having followed the struggles for sometime.
[Edited to comply with Guidelines]