Re: Angry with AT&T meddling and blocking upgrades on Android? Let them Know Here!
01-31-2013 06:37:17 PM
I have posted my frustration in several different threads but believe we should have 1 thread just talking about this topic.
I have been a loyal AT&T customer for many years. Starting with an iPhone and later moving to Android.I am incredibly happy with Android as a platform and AT&T as a carrier.I tried the GS3 and then the Note II - paying full price because I was not entitled to an upgrade. It has been magnificent and money well spent.
My only frustrate has been with AT&T. On the iOS platform, I had a strong user relationship with Apple. I felt that I was getting the authentic Apple experience and it didn't really matter what platform or carrier I was with. The phone didn't have all sorts of AT&T bloatware. And AT&T did quite a good job of providing voice and data services. Apple had vendor strength and called the shots.
With Android, however, AT&T has been very invasive. They do not seem to understand that my smartphone is basically like a PC for me. In the early nineties when you purchase the phone it was essentially an extension of the carrier network, but no longer. I do understand the business decision that AT&T wants to make by branding and adding value added services to my phone so that it will be harder for me to switch, but this is not the 1990s and a smartphone no longer a node on the network. Could you imagine if Microsoft needed to get approval for all updates that traveled over Verizon FIOS?
Why can't AT&T I understand that all of the garbage that they put on my phone, and all of these rules to protect their network, is making customers like me very angry. I don't want your smart wifi app, or your navigation, or locker any of your value added services. I simply want the purest Google or perhaps Samsung experience possible. If you have something that is truly innovative or an extension of the experience, fine, perhaps I'll try it, but at least let me remove it from my computer. I find it so arrogant that you will force it upon me to have these services and applications and keep them on my phone. Imagine if there were an application that couldn't be removed on my Dell computer, you could bet they would get a lot of hostility.
Rather than try and hide behind network security or network integrity why not focus your efforts on making a hardened interface for Google to sit on top of? How dare you pick a part Google Android and update, remove Google Wallet from my phone as well as the FM radio!
I'm convinced that the network carrier who understands this will be dominant in the Android Market. Transparency and humility will be the ultimate "value add" from a carrier and those who are arrogant and take advantage of users will be despised. If this continues, one day you will look back at these business practices of today and be ashamed and judged harshly. Alternatively, you have an opportunity to be a leader in changing the industry by giving your customers the freedom they deserve.
Wow!! Awesome post! Kudos!
I totally agree. Att should be selling an ACCESS POINT. THAT'S IT!
Those bloatware apps are another revenue stream for Att, but if Att was truly forward thinking and were true visionaries, they would be in the business of selling acces points (voice and data access) and not useless crap.
But the lure of business partnerships and the meek revenue streams that come with, are appearently worth more to Att than gaining MORE LONG TERM end users.
I would love to just pay Att for my Access to their Network. And thats it.
Sell ACCESS not Crap!!!!!!!!!!!!