Newbie
4mygrls
Posts: 57
Registered: ‎07-04-2006
Wifi on cell phone turning off by itself?

I just installed a new modem/router and all of a sudden my cell phone wifi keeps turning off by itself. I don't know if this is an issue with my cell phone or the new modem/router? I didn't have this issue with my old modem/router. My cell phone is a samsung gsII skyrocket. The modem/router I just installed is not one i purchased from att. I don't know if my issue has to do with the fact that i installed a modem/router that isn't a att modem/router? I'm so frustrated with so many issues with att I just don't know what to do?

 

redpoint73
Posts: 2,155
Topics: 15
Kudos: 149
Solutions: 39
Registered: ‎10-01-2007
My Device: HTC One X
Re: Wifi on cell phone turning off by itself?
[ Edited ]

Do you mean the WiFi feature on the phone actually toggles itself off, or it just loses connection with the router?  And you have a connection (can browse on the phone), but then it stops?  Do other devices connected to WiFi have any issues staying connected?

 

Simply rebooting the router will often clear up WiFi problems, do so if you haven't tried already.  If you have password security enabled on router, try a different type.  For instance if you are using WEP, try switching to WPA or WPA2.  WPA and WAP2 are more secure than WEP, so WEP should be avoided.

 

The fact the router is not AT&T should have nothing to do with it.  The problem is more often with the router, rather than the phone.  And the fact that you just replaced the router somewhat reinforces this theory.  What brand and model router?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Newbie
4mygrls
Posts: 57
Registered: ‎07-04-2006
Re: Wifi on cell phone turning off by itself?

the wifi on my phone toggles itself off. also, everytime it happens i have to establish a new connection to my router(put in router password). My phone is the only phone this is happening to. The settings on the modem/router are set for wpa2

ACE - Czar
21stNow
Posts: 1,895
Registered: ‎07-07-2010
My Device: Galaxy Note, Galaxy S4
Re: Wifi on cell phone turning off by itself?

Do you happen to have the AT&T Hotspots app active on your phone?  I have heard that this app was causing problems for some people as they tried to stay connected to Wi-Fi.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Newbie
4mygrls
Posts: 57
Registered: ‎07-04-2006
Re: Wifi on cell phone turning off by itself?

I just rebooted the router and so far my wifi connection on my phone hasn't turned off. I just hope this continues to be the case. Thank you for the suggestion.