Re: Is the MicroCell Service Down?
12-07-2012 11:43:51 AM
They also sent out coupons for free ones that seemed completely random. My son got a coupon and he never complains even though his service is terrible. I complain all the time because I'm supposedly in a "best coverage" area but get constant dropped calls and I didn't get a coupon. I got my son's Microcell that worked fine at his house and registered it to my account. It is still down with a flashing 3G light. They said I need to buy a new one because mine is a "very old unit" right after they told me it was 15 months old. I guess anything past the year warranty is "very old". Does anyone know how to get in touch with someone that knows anything about the Microcell? Everyone I've talked to is limited to reregister/reboot/plug it in somewhere else. They don't know how they work, what ports they use or what ports are, what DHCP is, what a switch or MAC address is. I made the mistake of telling them mine was plugged into a switch. They told me that they aren't tested to work through a switch but they are tested to work plugged into a router. How many home routers have you seen that don't use a switch? (I realize that there have been some single port routers that don't have built in switches but how long has it been since you've seen one of them in use?) I'm wondering how they communicate with the mothership if they don't go through switches?
Some way to actually see what is going on from the Microcell would be a big help.
The last person that called me also told me there have been no Microcell outages in the last couple of weeks.