Teacher
lr_ppcer
Posts: 7
Registered: ‎06-15-2012
My Device: LG Quantum - Windows Phone 7.5
SOLID GREEN!

Solid Green!  Okay, fellow At&t 3G Microcell users with problems, these forums helped me out, so here is my story.  Hopefully it can help someone else. – I got my 3GMC second hand, and for weeks I have been working daily to try to get it activated and working properly.  Problem 1: hooked up using option A= solid power, Ethernet, and gps lights & RED blinking 3G light. Solution: Previous owner had not logged in or called At&t to “disconnect the device from the network” and so it didn’t recognize the gps location as being where the activated user was in the world.  That owner finally disconnected it, and the blinking red 3G light turned blinking green.  I thought, great, now I can activate it online and it’ll just work.  Wrong!  Problem 2: a never ending blinking green 3G light. I scoured the forums, had multiple customer care calls, and tried multiple setups and router settings.  Solution: Unbelievably, I think that the ultimate solution was the power cord itself.  I don’t know if the one given to me was the original, but reading one post somewhere from someone about getting the power cords mixed up after trying to get his 3GMC working again after a power outage was enlightening. He mentioned that a tech told him that the femtocells are very sensitive to the power supply!  The 3GMC sticker calls for a power supply of 12v, 0.8a. The manual says it needs 12v, 1.25a. My power cord was 12v, 0.5a! I found a power supply cord for a different device rated at 12v, 1a, so I tried it.  For good measure I logged into my account and disconnected the unit.  Then I re-registered it minutes later.  BOOM! In 30 minutes, I had a SOLID 3G light for the first time!  I think that it just wasn’t getting enough juice!  Overall, I tried many options and I had to learn many things.  I suggest taking a look at the power supply first and then these options to try to get your unit working: turn on auto DCHP setting on in your router, set MTU to auto in the router, IPSec pass-through enabled in your router, port forwarding in the router using the ports listed in the manual, disable Upnp setting in the router, check that Ethernet cables are through and not crossover type, power cycle 3GMC, router, modem multiple times, finally make sure the 3GMC can get a gps lock during activation by putting it by a window.  My equipment: Linksys CM100 cable modem-Linksys WRT54G2 router-3GMC.  Good Luck to us all, as I can only hope mine keeps working properly.

Contributor
earthmonkey
Posts: 1
Registered: ‎07-21-2012
Re: SOLID GREEN!

Signed up for ATT forums just to say thanks! Been working on this for a little while now and your resolution was my resolution!

Kudos (I know you didn't originate the idea, but I found your posting first)!

Mentor
slammish
Posts: 37
Registered: ‎10-04-2011
Re: SOLID GREEN!
be very careful matching polarities with your power adapters. it is possible to completely burn out your unit even if the voltage and amperage are spot on if you mix up the polarity. if you decide to use a universal power adapter read the instructions very carefully.

as far as reading the device, the half-circle or "Open C" in the middle will open toward the polarity that is represented. so if it reads

+ C -

the polarity is negative.

- C +

the polarity is positive.
Contributor
elvinjaveth
Posts: 1
Registered: ‎04-26-2013
Re: SOLID GREEN!
Hey, I too, like earthmonkey, signed up just to say thanks. After moving all of my equipment I got my router and microcell cables mixed up while setting up. After calling att tech support and multiple troubleshooting fail attempts they decided to send me a new microcell. Unbeknownst to me that I had the wrong power cord, the new microcell was not functioning. After finding you post, I looked at the cables to notice my mistake and after fixing them, my original microcell works like a charm. Thanks a ton!!!!
Explorer
egads
Posts: 12
Registered: ‎04-22-2006
Re: SOLID GREEN!
Would it kill them to put an ATT sticker on the power supply? I mean these are self install products. Now I'm going to check my power supply......
Otto Pylot
Posts: 1,638
Kudos: 57
Solutions: 8
Registered: ‎03-20-2011
My Device: iPhone 5
Re: SOLID GREEN!

The ac adapters are labeled as to what their power ratings are so all you have to do is turn it over and check the rating.


For MicroCell Setup and Basic Troubleshooting, use this link.
For additional help, please send a PM to ATTCustomerCare.





*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.