Re: Mcell requires power cycle every day to regain connection to iPhones
03-02-2013 09:26:51 AM
I would agree that if this was an iOS problem, you'd see a lot more reports but you don't. However, each phone is different and for some with similar issues, Reset Network Settings on the iPhone corrected the issue. Some were ever reporting that the MicroCell ate up battery life on the iPhone but that has been determined to an iOS issue on some phones and not necessarily the MicroCell because it happens without a MicroCell connection.
GPS determination (or polling) doesn't require a reboot of the MicroCell. If you move the MicroCell to another location (another address), or the MicroCell is rebooted after a power failure or testing, then the location needs to be checked against the address database. It could also be a failing power adapter. Some have even reported that AT&T "reset" their phones from AT&Ts end but I'm not sure about that. The morel likely scenario is that AT&T modified some account configuration.
PM'ing CustomerCare is a good idea just give them as much inormation as you can on what the issue is, your setup in detail, what you have done, account info, etc. I still think that your setup is a bit more complicated than most but the bottom line is that what ever the reason, we need to get you up and running to your satisfaction so do keep us posted, and hang in there.