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Visitor

Posts: 2

Registered: ‎07-13-2011

Unable to view usage details

‎07-13-2011 08:03:51 AM

Has anyone else been experiencing problems viewing their account usage details? I have tried 3 different computers, 3 different browsers and 2 different internet connections and on each the page comes up completely blank. All other links work fine, but I am unable to view usage details.

I was able to last week and it has since stopped working all together for me. Tech support was no help, they said they were unable to troubleshoot the problem.

Can anyone offer any advice?

Thanks

Forum Regular

Posts: 119

Registered: ‎06-22-2011

My Device: G2x/Captivate/Infuse/Sensation

Re: Unable to view usage details

‎07-13-2011 10:27:19 AM

more than likey, the server is down for that tool.

Visitor

Posts: 2

Registered: ‎07-13-2011

Re: Unable to view usage details

‎07-14-2011 12:40:42 PM

Unfortunately I have been having this problem for over a week. According to the tech support person that I spoke with, they were able to view the data just fine.

Forum Regular

Posts: 119

Registered: ‎06-22-2011

My Device: G2x/Captivate/Infuse/Sensation

Re: Unable to view usage details

‎07-15-2011 04:56:16 AM

have you tried to clear your browser cache and cookies?

ACE - Expert

Posts: 50,352

Topics: 553

Kudos: 169

Solutions: 294

Registered: ‎06-01-2004

My Device: LG

Re: Unable to view usage details

‎07-24-2011 06:42:10 PM

i would also reccomend to try another web browser. IE9 or lower or opera or firefox or thunder bird and the such.

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Forum Regular

Posts: 94

Registered: ‎07-13-2010

My Device: iPhone

Re: Unable to view usage details

‎08-17-2011 12:30:55 PM

i dont know if you ever got into it or not but it was actually a system issue we were aware of and has since been corrected or SHOULD be corrected by now. if its not, go ahead and call or email in (from your online account) and let us know. thanks!

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