01-15-2013 10:25:19 AM
Both my parents (AT&T UVerse and Wireless customers) have been getting spoofed calls from their own phone numbers. Crazy! They've both changed their numbers about six months ago, and the spoofed calls stopped for about 2-3 weeks. I was with my dad when he received a call recently from HIS OWN NUMBER. Of course, he didn't answer it. They then immediately proceeded to call my mother's phone spoofing my dad's phone number. Since she was in the room with us, she knew it wasn't him and didn't answer it. Only once did this person leave an undecipherable voice mail message. This is very frustrating. My folks are in their 60's and not tech saavy. Customer Care hasn't been able to help. Any advice on how we either block these calls or find out who is spoofing this phone number? Thanks!
01-17-2013 11:36:16 AM
I'm sorry. I'm sure this is very upsetting for your Mom and Dad.
Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? Please include your Mom & Dad's information as well (names, phone numbers).
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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01-24-2013 11:57:28 AM
The easiest way to harrass someone by doing this nowadays would be via VoIP. You could try grabbing their IP, as one needs a static IP for VoIP lines. Even if their IP were dynamic and said harrasser were using some website like Spoofcard, it would still be handy to get ahold of as most people aren't in the habit of resetting at regular intervals.