08-21-2012 08:46:54 PM
I just wanted to share an experience I had regarding my HTC Inspire that was stolen today. I had this phone a total of 2 days when it was stolen from me at work. I was able to go online and suspend service online. I then saw that I can call a 800# to further block the esn. The customer service agent, Beverly, answered all my questions. The phone is basically now worthless to the thief that stole it. I asked if the phone could be unlocked and I was told that the only way to unlock it is through AT&T, which they wont do because it's blacklisted. I was told that with the uptick in smartphone thefts, AT&T instituted some brand new system for further making these phone unusable, about 3 weeks ago. I'm not sure exactly how it works but I hope this lowers the value for these phones on the black market.
08-22-2012 07:19:44 AM
While I'm sorry to hear that your phone was stolen, I am glad that this process was easy and effective! Thanks for taking the time to let us know!
If you happen to remember Beverly's last name or her ID, please send me a private message so I can make sure she and her manager see your feedback!
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.