Problem with my Outbox/Sending text messages [ Edited ]

[Gemmity]

I have a Sony Ericsson Z750a. I am unable to send any text messages for some reason. I'm not sure what the problem is, so I'm just going to provide all the information I can in hopes that someone recognizes it.

My phone was texting fine yesterday. In the middle of writing a text, my phone shut down (it has the same problem I've noticed many Z750a's have of randomly shutting down with a full battery). When I brought it back up, I rewrote the text and went to send it again. Normally, the phone says "Sending message" and a little icon appears at the top of the screen to indicate this, going away when the message is successfully sent. The "sending message" message appeared but the icon did not. I went to my Outbox to confirm, and that message as well as the one I had written when my phone died were both still in the Outbox. The first one (the mid-shutdown one) was "sending" and the second one was in the queue. Assuming it was just taking longer than normal, I texted a third message, which also went to queue.

None of the messages have sent. First I tried deleting the messages in the Sent folder, thinking perhaps the memory was full. It didn't work. Then I double-checked the message center number; it is +13123149810, which is correct. Then I tried deleting the messages in the Outbox; all of them but one, the mid-shutdown one, deleted. When I try to delete that one, I just get an error message that tells me nothing (it just says, "Delete failed" ). It still shows that one as "sending" even though it isn't. If I make new texts, they go to the Queue as if waiting for that one to send first. I can cancel that original message, but not delete it, and the ones in the queue still do not attempt to send.

It seems to me that that one message is screwing something up and may be glitched, but I have no idea how to fix it. I've called AT&T and they were unable to figure out what was wrong. I soft reset my device (pulled out the battery while it was on) at their suggestion with no success. My next step will be to call Sony Ericsson and let them troubleshoot my phone remotely, but I'm hoping someone recognizes this and has a solution here before I do that. If you need any more information, I'll provide it if I can.

Thanks! 

Message Edited by Gemmity on 10-05-2009 11:27:44 AM

[slettnes · Accepted solution]

I take it you are not willing to do a hard (factory) reset, and/or debrand/reimage?

One thing I could think of trying (and I don't know if it will do the trick) is to enable "Flight Mode" prompt at startup, then start it up in Flight Mode (offline).  At this point, you may be able to delete the "stuck" message, since the phone will definitely not think that it is "sending"....

That said, I started having various "corruption" problems yesterday.  The Media player would show zero songs and zero podcasts, despite 1500 songs and a dozen podcasts being loaded on the memory card.   After  a "Soft" reset, it would say it was using a theme called "current_theme", changing to "Cyber-Shot" yielded the message "Corrupted Theme".   And so on and so forth; I ended up reflashing the phone. 

Message Edited by slettnes on 10-06-2009 04:26:47 PM

[Gemmity]

Actually, that worked great! Starting it in Flight Mode allowed me to delete the troublesome message. Thanks for your help!

[ShoeBunny]

OMG Thank you so much! That worked perfectly. I had the exact same problem and I had to have my previous phone replaced because of the exact same problem. This saved me all the headache of having to return it again, I appreciate it so much!

[rlstar77]

Thank you for this solution!  I just had the same problem with my daugher's W580i, and this fixed it! 

[muse03]

Thanx for sharing how to fix this problem!!

I could fix my cell phone!

My cell phone is W580i. I could receive texts but I could not send any texts.

I called AT&T customer service this morning and talked with them(two people) over 40 minutes.

They tried to fix it but it did not work out.

As a result, they asked me to change a new Simcard at AT&T shop.

I had time till the shop open, so I tried to find a solution on the web.

Then, I reached here!

Thanx again for your help!

[bumblebee07]

mine was having the same problem, all i did was delete all of the messages in the outbox, and the one that couldn't delete....just sent it to the drafts folder and after that i was able to text again

[mikefish01]

Wow fantastic, what a feeling, my phone was constipated, now all messages are flowing strong, relief, Thanks

[ShaunMN]

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed, as it is very old.