06-25-2009 09:09:22 PM
07-22-2009 06:07:02 PM - edited 07-22-2009 06:09:58 PM
I had the same problem, it's water damage or been dropped too much. Take it in and replace it.
07-22-2009 06:20:36 PM
Mister Music wrote:
I had the same problem, it's water damage or been dropped too much. Take it in and replace it.Message Edited by Mister Music on 07-22-2009 06:09:46 PMMessage Edited by Mister Music on 07-22-2009 06:09:58 PM
How can you say that it is water damage?? The poster above you said he fixed the shutting off issue by placing a piece of cut up credit card to tighten up the battery!
On another note, ATT will NOT replace a phone for water OR physical damage without having phone insurance.
Hangin' with my Peeps!!
10-19-2009 05:35:50 AM
10-19-2009 07:34:13 AM
I have had my phone for a few months now and it constantly turns itself on and off. I do NOT have a sd card in and it still does it. I can usually turn it back on without taking out the battery. This is starting to happen more frequently. I love LG phones but I am beginning to not like this phone.
I would not play around with it, if you have had it less than 30 days, take it be to the original place of purchase and exchange it (If bought over the phone or through ATT.com then a corporate owned ATTM store can process the exchange and or return), if you have had it longer than 30 days but less than 365 (1 year) file a warranty claim for it as per the owners manual or contact AT&T's warranty department at 1-800-801-1101, if you have had the device for more than 365 days (1 year), then file a insurance claim for it if you have been paying monthly for insurance, if you have insurance you can call 1-877-405-2418
AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.
Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.When the going gets rough, hide in a pillow fort and pretend you don't exist.
10-26-2009 10:18:54 AM
10-27-2009 04:41:00 AM
12-04-2009 02:13:03 PM - edited 12-04-2009 02:15:17 PM
I too just purchased a LG VU(C920) Wine Colored. This is my first touchscreen phone my last phone was the Sony Ericsson W580i which I loved. I bought a PNY sdhc 4gb card within a day or so from getting the phone and did not associate the phone turning off with the memory card, but I too was experiencing the phone randomly shutting off, their was no rhyme or reason and was quite frustrating. I use my phone for my morning alarm clock and use random alarms for other things as well so was hard to trust my phone was going to wake me in the morning. I just returned the PNY and replaced with a Sandisk 4gb sdhc. It is only day one with the new card so I am not sure if it will fix the issue but I will check back in and respond to this if I have success in a few days.
Thanks to everyone who posted their problem and resolution as without the internet these types of issues would not get resolved.
12-09-2009 11:13:25 AM
12-15-2009 07:09:40 AM
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
03-07-2010 06:08:00 PM
I've also been frustrated with this problem. While searching the web I ran across an entry someone posted that seemed to easy to be true. The post stated that if you turn your Bluetooth software on the problem would go away. A little skeptical I did this and my phone quit shutting down. After a couple of weeks I turned the Bluetooth back off and the phone shut off an hour later. It worked for me and hope it will help others. Cheers.
03-27-2010 10:28:11 PM
I have had this problem with 2 different LG VU's. The first one started having troubles about a month after I got it. The second phone lasted almost a whole 9 months so I don't think it is the memory card. Instead what I have stumbled across is that when my first phone started freezeing it was shortly after testing out the MobileTV feature from AT&T. After replacement I never had a desire to use that feature and had no problems with the phone. 9 months later I put the phone in my pocket forgetting to lock it and of course when I pull out my phone a few minutes later the MobileTV demo is running. I closed out of the MobileTV service, locked my phone and put it back in my pocket. A few hours later I go to use my phone and guess what. Frozen. Remove the battery, reboot the device and the next time I go to use it, it is frozen again. I don't believe it is the memory card as the phone ran fine for 9 months with the card in. The minute MobileTV is used, my phone dies??? I think the problem is with the MobileTV. I am wondering if the MobileTV service puts something on the memory card that causes the phone to freeze.
03-28-2010 11:28:48 PM
I don't think it is the MobileTV.....my daughter has never used that feature and her phone turns itself off several times a day. She has no memory card, either, which I read that some believe to be a problem. Her phone justs shuts down. The battery goes from full bars to two, then off, immediately.