Re: My LG VU keeps shutting off

SDS71 · ‎06-25-2009

I recently had problems with my sons LG Vu randomly shutting off. He had no memory card in his phone like most people with this problem had so as I was trying to figure out what was wrong when I realized there was slightly too much room in the battery compartment and it would lose the connection and shut off. I am sure there are better ways to fix the problem but I just cut a small piece of an old credit card and put it in at the bottom edge of the battery to give it a tighter fit and have had no problem since then. Hope this helps someone!

Mister Music · ‎07-19-2009

I had the same problem, it's water damage or been dropped too much. Take it in and replace it.

Message Edited by Mister Music on 07-22-2009 06:09:46 PM

Message Edited by Mister Music on 07-22-2009 06:09:58 PM

Dcookie · ‎01-30-2008

Mister Music wrote:
I had the same problem, it's water damage or been dropped too much. Take it in and replace it.
Message Edited by Mister Music on 07-22-2009 06:09:46 PM
Message Edited by Mister Music on 07-22-2009 06:09:58 PM

How can you say that it is water damage?? The poster above you said he fixed the shutting off issue by placing a piece of cut up credit card to tighten up the battery!

On another note, ATT will NOT replace a phone for water OR physical damage without having phone insurance.

Hangin' with my Peeps!!

laneal1987 · ‎10-19-2009

I have had my phone for a few months now and it constantly turns itself on and off. I do NOT have a sd card in and it still does it. I can usually turn it back on without taking out the battery. This is starting to happen more frequently. I love LG phones but I am beginning to not like this phone.

wilcre · ‎06-01-2004

laneal1987 wrote:
I have had my phone for a few months now and it constantly turns itself on and off. I do NOT have a sd card in and it still does it. I can usually turn it back on without taking out the battery. This is starting to happen more frequently. I love LG phones but I am beginning to not like this phone.

I would not play around with it, if you have had it less than 30 days, take it be to the original place of purchase and exchange it (If bought over the phone or through ATT.com then a corporate owned ATTM store can process the exchange and or return), if you have had it longer than 30 days but less than 365 (1 year) file a warranty claim for it as per the owners manual or contact AT&T's warranty department at 1-800-801-1101, if you have had the device for more than 365 days (1 year), then file a insurance claim for it if you have been paying monthly for insurance, if you have insurance you can call 1-877-405-2418

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

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oif.vet2k3 · ‎10-26-2009

HEY CHECK IT OUT, WHEN I FIRST GOT MY CU920 IT WOULD ALSO JUST SHUT DOWN FOR NO REASON. I WOULDNT GET A CALL FOR HOURS, LOOK AT THE PHONE AND WHAT DO YOU KNOW, ITS OFF. IT WAS REALLY AGGRIVATING. SO FOR ABOUT 2 DAYS I TRIED TO FIGURE OUT WHY. I NAROWED DOWN THE PROBLEM TO EITHER A FAULTY BATTERY ( WHICH IT WASNT ) OR THE GOLD PRONG CONNECTORS THAT TOUCH THE BATTERY WERE NOT MAKING A GOOD ENOUGH CONNECTION. SO WHEN YOU WOULD MOVE THE PHONE OR PULL IT OUT OF YOUR POCKET THE BATTERY WOULD MOVE JUST ENOUGH TO TURN THE PHONE OFF( JUST LIKE YOU WOULD TAKE THE BATTERY OUT WHILE THE PHONE WAS ON) SO WHAT I DID WAS MAKE A SHIM OUT OF PAPER, AND PUT IT INBETWEEN THE BATTERY AND THE PHONE TO FILL UP THAT LITTLE GAP AND KEEP THE BATTERY SECURE FROM MOVING OUT OF PLACE. FROM THEN ON I HAVE HAD NO PROBLEMS WITH THE GHOST POWERING DOWN MY PHONE. ITS A CHEAP FIX FOR SOMEONE WHO BOUGHT A VU PHONE FROM SOMEWHERE OTHER THAN ATT, LIKE THIS GUY DID. HOPE THIS HELPS.

germanguy157 · ‎10-26-2009

I am having the same problem except I can't turn my phone on period after after it turns off.

gunshipgator · ‎04-20-2009

My battery was fine, no memory card in mine. What finally fixed the issue was a replacement. New Vue hasn't powered down once by itself. I definitely recommend a replacement phone.

sully1108 · ‎12-04-2009

I too just purchased a LG VU(C920) Wine Colored. This is my first touchscreen phone my last phone was the Sony Ericsson W580i which I loved. I bought a PNY sdhc 4gb card within a day or so from getting the phone and did not associate the phone turning off with the memory card, but I too was experiencing the phone randomly shutting off, their was no rhyme or reason and was quite frustrating. I use my phone for my morning alarm clock and use random alarms for other things as well so was hard to trust my phone was going to wake me in the morning. I just returned the PNY and replaced with a Sandisk 4gb sdhc. It is only day one with the new card so I am not sure if it will fix the issue but I will check back in and respond to this if I have success in a few days.

Thanks to everyone who posted their problem and resolution as without the internet these types of issues would not get resolved.

Message Edited by sully1108 on 12-04-2009 05:15:17 PM

sully1108 · ‎12-04-2009

FYI,, New Sandisk 4gb stick in, and Not one single shut off. I believe the main issue is with the Memory card. No problems at all and I absolutely LOVE this phone.. the FLOTV is awesome...

Ms.Thang 636 · ‎09-25-2009

A lot of cases with the phone powering down or freezing IS because of the memory card. I heard recent studies if you are using a previously used card in your phone it could power off, cycle or freeze. So it is good to reformat the memory ard or to purchase a new one.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

mtjohns · ‎03-07-2010

All,

I've also been frustrated with this problem. While searching the web I ran across an entry someone posted that seemed to easy to be true. The post stated that if you turn your Bluetooth software on the problem would go away. A little skeptical I did this and my phone quit shutting down. After a couple of weeks I turned the Bluetooth back off and the phone shut off an hour later. It worked for me and hope it will help others. Cheers.

rnh1176 · ‎03-27-2010

I have had this problem with 2 different LG VU's. The first one started having troubles about a month after I got it. The second phone lasted almost a whole 9 months so I don't think it is the memory card. Instead what I have stumbled across is that when my first phone started freezeing it was shortly after testing out the MobileTV feature from AT&T. After replacement I never had a desire to use that feature and had no problems with the phone. 9 months later I put the phone in my pocket forgetting to lock it and of course when I pull out my phone a few minutes later the MobileTV demo is running. I closed out of the MobileTV service, locked my phone and put it back in my pocket. A few hours later I go to use my phone and guess what. Frozen. Remove the battery, reboot the device and the next time I go to use it, it is frozen again. I don't believe it is the memory card as the phone ran fine for 9 months with the card in. The minute MobileTV is used, my phone dies??? I think the problem is with the MobileTV. I am wondering if the MobileTV service puts something on the memory card that causes the phone to freeze.

ormom51 · ‎01-04-2006

I don't think it is the MobileTV.....my daughter has never used that feature and her phone turns itself off several times a day. She has no memory card, either, which I read that some believe to be a problem. Her phone justs shuts down. The battery goes from full bars to two, then off, immediately.

Cottonjenn · ‎05-27-2009

Well I had that problem when I first got my phone a year and a half ago. It happened twice but then it never happened again. It's been fine.