02-10-2013 09:03:43 AM
I bough a Z431 and it refuses to get any signal, it was fine and then just, stopped, it gets one tiny bar and that is it. It either says no service or emergency calls only, it's not my sim, we checked and we did the airplane mode thing and the turn it off then on.
I'm not sure I can even exchange or take it back because I lost the reciept and paid in cash, a little annoyed right now considering I never even dropped it.
02-14-2013 10:20:48 AM
If you purchased it at a retail store, I'd pop back in and let them know you're having trouble.
If not, you can send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you.
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