Teacher
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19 Messages
3125 Data Plan
I have a Cingular 3125. When I purchased the phone in September of 2006, I was told that since the phone does not have a keyboard or touch screen, it was classified as a Smartphone, not a PDA. The only data plan I was offered was " SmartPhone Connection Unlimited" for $19.95/month. I have used this plan for almost two years without problem.
Recently, I've been having problems connecting. I often get the message "The remote party has terminated this connection." I called AT&T to complain and was told by three different representatives that my phone should have been classified as a PDA, the 3125 is incompatible with my current smartphone plan and that the AT&T network will disable my internet access when it figures out that I'm on the wrong plan. No one was able to describe why my phone is suddenly incompatible. I was told that I need to switch to a PDA Personal plan for $30.00/month.
I didn't make changes to my plan. One of the customer services representatives did a "reset in their system" and my internet access is working again for now, but she said that it probably would stop working.
Has anyone else had this problem?
Recently, I've been having problems connecting. I often get the message "The remote party has terminated this connection." I called AT&T to complain and was told by three different representatives that my phone should have been classified as a PDA, the 3125 is incompatible with my current smartphone plan and that the AT&T network will disable my internet access when it figures out that I'm on the wrong plan. No one was able to describe why my phone is suddenly incompatible. I was told that I need to switch to a PDA Personal plan for $30.00/month.
I didn't make changes to my plan. One of the customer services representatives did a "reset in their system" and my internet access is working again for now, but she said that it probably would stop working.
Has anyone else had this problem?
Accepted Solution
asatoran
Master
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1.7K Messages
16 years ago
If you're still having problems, I'd call again, hopefully you get a different rep.
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Not Quite Right
Mentor
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76 Messages
16 years ago
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