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Visitor

Posts: 1

Registered: ‎04-17-2012

warranty issues

‎04-17-2012 08:10:53 PM

I have had an awfultime with warranty I know they are doing their jobs but I get a call from them every day to see if a full kit replacement lte device and for almost a month I get a call back from an agent that has no clue what's going on and takes them ten to fifteen minutes to figure out what's going on to tell me that they don't have any in stock and we will call you back and have had the same process for Weeks and I don't know what to do I really like at&t service it's just warranty any one know any thing else I can do to try to get this taken care of

Posted from Samsung SGH-I807D

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: warranty issues

‎04-18-2012 08:40:39 AM

I'm sorry you're having such a problem with your warranty. I'm sure we can get this straightened out.

Will you please send me a private message with your name, account number, phone number and the best time to contact you? Please include any case numbers you've received as part of the warranty process.

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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