You have a choice. Do not choose AT&T

[jcarish]

I signed-up for service in Aug 2010, but cancelled the order prior to my relocation Sept 9th 2012. Thirteen months later after countless calls and countless hours invested, AT&T has me in collections for the 3rd time. While there records show credits for service and returned equipment, they continue to carry a balance for the (3) months it took for them to realize that I never had service. Furthermore, apparently they are charging me for a service call to install a jack that is not connected to any carrier. The customer service is non-existence and they are totally incompetent. Don;'t use AT&T people, you will regret it. As for me, never ever again. I guess on Monday I can start all over for the 4th time with the appeals unit. I hate at&t and just the company name makes angry.

[viralgoradia]

I am so sorry that you had to endure this kind of treatment even after being a paying customer. I guess At&t is just run by money-hungry emotionless people.

[jamileh]

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jcarish wrote:

I signed-up for service in Aug 2010, but cancelled the order prior to my relocation Sept 9th 2012. Thirteen months later after countless calls and countless hours invested, AT&T has me in collections for the 3rd time. While there records show credits for service and returned equipment, they continue to carry a balance for the (3) months it took for them to realize that I never had service. Furthermore, apparently they are charging me for a service call to install a jack that is not connected to any carrier. The customer service is non-existence and they are totally incompetent. Don;'t use AT&T people, you will regret it. As for me, never ever again. I guess on Monday I can start all over for the 4th time with the appeals unit. I hate at&t and just the company name makes angry.

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It sounds like you've been through the wringer here. I know you've already talked to a bunch of people but rather than you making a call on Monday, I'd like to have someone call you. We need to make sure you have one point of contact to make sure the issues you've experienced are all addressed.

If you'd like me to have someone from our team contact you directly, please send me a private message with your name, account number, phone number and the best time to contact you. If you have names or ticket numbers from your numerous attempts to resolve this, please include those as well.