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Visitor

Posts: 1

Registered: ‎08-03-2012

Where/How to file an official complaint with AT&T

‎08-03-2012 04:04:17 PM

Hello,

I read through some previous posts and it appears that there are multiple ways to have a complaint sent to AT&T. I recently experienced very bad local dispatch and repair service, and I would like to know where it is best to file a complaint. I spoke to the customer service reps at 1-800-288-2020 multiple times this week and they were helpful in getting my problem resolved; however, the local technicians and dispatch did not perform their jobs properly and I believe they should be held accountable.

Could someone or the person in charge of the community please direct me to the place where I could do this? Thanks in advance for any help.

Best,

Jerry

ACE - Geek

Posts: 9,663

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Registered: ‎05-26-2008

Re: Where/How to file an official complaint with AT&T

‎08-03-2012 06:17:38 PM

bergmanjs wrote:

Hello,

I read through some previous posts and it appears that there are multiple ways to have a complaint sent to AT&T. I recently experienced very bad local dispatch and repair service, and I would like to know where it is best to file a complaint. I spoke to the customer service reps at 1-800-288-2020 multiple times this week and they were helpful in getting my problem resolved; however, the local technicians and dispatch did not perform their jobs properly and I believe they should be held accountable.

Could someone or the person in charge of the community please direct me to the place where I could do this? Thanks in advance for any help.

Best,

Jerry

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Former Community Manager

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Registered: ‎06-20-2011

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Re: Where/How to file an official complaint with AT&T

‎08-06-2012 07:38:25 AM

Thanks wingrider!

Jerry - I'm sorry you had such a poor experience. I received your private message and have responded. Please take a look and reply when you have a moment.

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