11-09-2012 05:59:52 PM
I have had AT&T wireless internet for over a year now and have had nothing but problems. I can't tell you how many times I've called customer service, power cycled my router, and my connection still sucks. It tells the people at AT&T it's good, but when they have me run diagnostics on speed the DL speed was .6 (please notice the . in front of the 6). They have sent me a new router, had people come out to test it. Nothing helps. (Side note: the people who have tried to help have all been very sweet)
It's the elite internet that is supposed to be good for gaming. I raid 3 times a week in an MMO and there is nothing more frustrating than being mid fight and having a window pop up saying something stupid about my router's compatability, crashing the game. (Although trying to watch a show and it pausing for 5 minutes at a time is comparable).
So, anyway I'm looking for some kind of recompence for the internet for which I have been paying but not recieving. When things would get really bad or really frustrating I took screen shots. So here is a little scrap book I put together.
I looked for a support email address but couldn't find one. I tried calling, but despite having 4 bars, I keep getting disconnected (my cell is also AT&T), which aggitates an already frustrating situation. So, that's why I've posted instead.
Thank you. Please let me know who to contact.
11-09-2012 06:28:26 PM
AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.
Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.When the going gets rough, hide in a pillow fort and pretend you don't exist.
11-09-2012 07:11:02 PM
I went from IE to Firefox to Google Chrome. But why would my cookies from a browser have an effect on the modem compatability? Especially when no browser is involved. Only the Everquest II application, advanced combat tracker and teamspeak are open during a raid - no browsers.