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Sandy
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10-30-2012 02:59:39 PM - edited 10-30-2012 03:00:35 PM
Our crews will be working around the clock to restore service in areas experiencing issues due to Sandy.
Updates about what AT&T is doing and how you can help those impacted can be found here http://att.com/aboutus
Please see the tips and helpful information here: http://forums.att.com/t5/Wireless-General-Care-and
I, along with my team, hope you and yours are safe and sound.
~jamileh
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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Re: Sandy
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10-30-2012 05:49:31 PM
Thanks for the update Jam! My brother is in NYC, he's fine but they got hit pretty bad. I hope we can recover from this soon.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Re: Sandy
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10-31-2012 08:37:13 AM
Glad to hear he's okay!
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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Re: Sandy
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10-31-2012 09:56:36 AM
Quick emergency situation recommendation - first, I've been thrilled with the level of service I've received in the storm ravaged NY area. One request to consider - the phone has been the only lifeline my family has had to restore our sense of normalcy and lives as we recover from the devastating impacts of the storm. I was really disappointed to receive notice this morning that we'd exceeded our data limitations. In situations like this I'd really hope that AT&T would do the right thing and let their customers have the support and bandwidth we need to rebuild our lives. Thanks for listening and my thoughts are with all of you who have been impacted by this epic and devastating event.
Best,
Rich
Re: Sandy
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10-31-2012 10:11:23 AM
Thank you Rich, I appreciate your feedback.
I'm happy to hear you're safe!
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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Re: Sandy
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11-08-2012 09:40:24 PM
Wow thanks for the information! I got Atts text about what you were doing only Four days after not having any service while I struggled to contact family. But I'm glad I got a text. Thanks AT&T. Oh wait, just lost power again. No service. I'll guess I'll have to wait for my kind AT&T texts when we get power back. It's something to look forward to And much more reassuring than being able to contact family.








