08-16-2010 09:15:46 AM
I should have 236 rollover minutes from last month and I do not see them added onto my 450 min this month or displayed anywhere else seperately listed.
Please let me know what's going on with that.
P.S. - Your email link does not work and the forums don't work with the Safari browser (I had to login to Firefox)
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08-16-2010 09:24:34 AM
Keep in mind this is a peer-to-peer forum, no official ATT responses will be here.
That being said, take a look at page 3 or 4 of your last bill, the rollover minutes should show up there. Where are you currently looking that they are not showing up?
08-16-2010 09:42:55 AM
Did you change your plan recently?
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
08-16-2010 09:43:22 AM
Usually on Page 4. Also, you can dial *min# from your phone. It will tell you your minutes, and how much of a rollover balance you have.
As an AT&T employee, the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinion.
08-16-2010 09:47:20 AM
If its the first or second day of your billing cycle then the *MIN# may not show the most accurate minutes, you'll know if they start showing up in 2 or 3 days. This always happens when you first start a new cycle. To confirm, check your bill like I noted above, just to be safe.
08-16-2010 09:47:49 AM
I've seen AT&T support people respond before on the iPhone countdown to shipping etc. threads and the other options don't work. And can not call them since I'm at work and they're closed when I get off work.
I have paperless and was looking on the myWireless account and also on the iPhone AT&T app and also on the dial *MIN# from my phone.
No rollover minutes showing up anywhere :-/
08-16-2010 09:50:11 AM
You do not aquire rollover minutes on your first month. Rollover minutes start accumulating after your first full billing cycle.
08-16-2010 09:50:33 AM
Thank you. My billing cycle started again on the 12th so I'll give it another day or two and then I guess I'll be calling customer service on my lunch break if it doesn't get resolved.
08-16-2010 09:58:08 AM
As noted above, thats also true that they do not accrue until after the first bill. You can use your wireless account to "view full bill". Let us know what it says on page 3 or 4 about your rollover balance.