Wireless General Care and Support

[#1]

Hello AT&T Community, this is my first post because I felt this was worth registering for to share with everyone!

SITUATION:

I have a Samsung SGH-i897 Captivate on it's last leg... and the recently released Android 2.3 Gingerbread update has made this thing shoot straight into the crapper. I am a year into my contract, and I called AT&T about it to see if I could have an early upgrade.

MY AWESOME EXPERIENCE:

I spoke to customer service and the guy I was not pleased at all. He was very rude, and used a very condescending tone. After being a customer for 7+ years, I thought my request was a rather small and simple one. So I hung up, and called the Retentions Department. The woman I spoke to here was VERY pleasant, peppy, and eager to help. I explained the situation and she was able to override my contract and offer me a Samsung Galaxy S II for only $125. Free shipping with a waived activation fee! ...and if you think THAT is great, I have a family plan with 5 lines that love to text. From now (January) until July... I have my unlimited messaging plan fee WAIVED.  That's right.  My $30 messaging plan is FREE for 6 months and I get a Galaxy S II for $125 without a shipping or upgrade fee. I am VERY VERY VERY happy! Thank you AT&T! I am happy to see you are willing to correct even so much as one bad experience over the phone! Look forward to staying with you guys!

[#2]

Always nice to read good things on here.  They are quite rare.  Congrats on the Galaxy S II.  You will not be disappointed with it.

[#3]

Holy crap! You truly LUCKED OUT! The new Galaxy S II wasn't even treated as an upgrade or anything?! That price isn't even subsidized!

And free messaging?! SnickleBits, you have the deal of the century...hands down.

[#4]

I was genuinely surprised myself. I've never had an issue with AT&T's customer service but the man I spoke with was blatantly rude and I felt someone needed to know.  I just didn't expect THIS to come out of it!   

BEFORE --->
AFTER --->      

[#5]

I'm glad to hear (as well as everyone else) that you're happy afterwards.

[#6]

I am happy to hear about your positive experience.  I read so many posts from users who have had negative experiences with AT&T customer service.  It's nice to read about a positive one. :-)