Oh please....do some real work and solve people's problems

[Tiamaria]

Dear Community Leaders,

Since I have no idea who within the ATT community to address this to, I'm sending it your way as I stumbled upon you while canvassing the website.

My experience with ATT has been - A NIGHTMARE.

 These are some of the things I've had to deal with:-

*The annoying, unerving voice automated service which does not give me the option I want

* My BlackBerry Torch that I have had to take back THREE times to the service center

* The emails which I sent concerning mobile service which have never been answered

* The CSR who clearly has had no more than a grade school education and oculd not tell me when I would recive the bill for my landline - I could write a book on AT&T!!

I signed up with ATT because it's a service I remembered fondly from my earliest days living in the US. Upon returning ot the US I decided to hook up with ATT again, especially due to its strong international connections. OMG, I am paying such a price for this....

Does anyone in ATT in a position of authority have a clue what is going on in terms of customer service and poor products?

I doubt anyone will respond to this but whatever, I'll send it out anyway....

T Carr

[mibrnsurg ACE - Master]

Send a PM to Jam, the ATT Community Manager: http://forums.att.com/t5/user/viewprofilepage/user-id/2548143

Hopefully she can help you solve some of those problems, good luck.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[tken]

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Tiamaria wrote:

* The CSR who clearly has had no more than a grade school education and oculd not tell me when I would recive the bill for my landline - I could write a book on AT&T!!

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It's a GED, grade school makes you sound <keep it courteous>.

[jamileh]

Thanks mibrnsurg 

Tiamaria - if you will please send me a private message with your name, account number, phone number and the best time to contact you. To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

I will ask a member of our team to give you a call so we can get this stuff worked out. 

[jamileh]

Thanks for the private message. I've sent you a reply.