Order status still pending after 3 days

[RevoJAy]

I added a line and placed an order for an Infuse 4G on Saturday.

My cousin placed  the same order on Sunday.

However, my order status still says 'Pending' and when I called Premier customer service today, they said a representive would be calling me in 24-48 hours.

My cousin, however, recieved his phone today..

This is seriously frustrating, what gives??

[jamileh]

Without being able to look at your account/order, I can't say what is holding it up. 

It's possible that your order needed a credit check or there was an issue with your account. 

If you don't receive a call within the promised timeframe, please let me know so we can help out. 

[RevoJAy]

I just called premier back to check in again and they aren't able to find my order.....

EDIT: Finally got told to call back in 48 hours to see where theyre at on finding my order.

Really? This is seriously frustrating.

[jamileh]

---

RevoJAy wrote:

I just called premier back to check in again and they aren't able to find my order.....

EDIT: Finally got told to call back in 48 hours to see where theyre at on finding my order.

Really? This is seriously frustrating.

---

Yes it is. 

Will you please send me a private message with your name, account number (if you have one),order number, phone number and the best time to contact you? Let's get this taken care of a bit more quickly.


To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.