My number was ported to Verizon without my consent!

[dd99jeb]

My number was ported from AT&T to Verizon without my consent. I have spent over 4 hours on the phone with AT&T trying to correct the problem. I was instructed to file a police report and get back in touch with them. I filed the report, and when I called AT&T back they stated there was nothing that they could do. Now I am stuck with an Early Termination Fee. Now what? I am just stuck paying an ETF and losing my account? I am very tempted to pull all my accounts with AT&T. I have 6 wireless numbers, 2 home lines, and 2 internet accounts. Unacceptable!

[gregzoll_1]

Why would you pull all of your accounts with ATT, when it was not their fault, but Verizon's for doing something that you did not request.

[dd99jeb]

Because I have spent numerous hours on the phone trying to correct the problem. AT&T basically told we they wouldn't waive the etf or help fix the problem, and that I was just stuck paying it.

[wingrider01 ACE - Geek]

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dd99jeb wrote:
Because I have spent numerous hours on the phone trying to correct the problem. AT&T basically told we they wouldn't waive the etf or help fix the problem, and that I was just stuck paying it.

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think about - someone has all the information on your account to do this, it just does not hapen by giving the carrier the number, you need to figure out who and how - talk to verizon since the target carrier initiates the port request

[21stNow]

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dd99jeb wrote:
Because I have spent numerous hours on the phone trying to correct the problem. AT&T basically told we they wouldn't waive the etf or help fix the problem, and that I was just stuck paying it.

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If you ported the number back to AT&T, I think that they will waive the ETF.  Have you asked to have the number ported back to AT&T?

[dd99jeb]

I have spent many hours on the phone with Verizon as well and they stated there was nothing they could do since the account was not in my name at Verizon.

[dd99jeb]

The number can not be ported back since I do not have the information on the Verizon account number, even with the police report in hand stating the information and phone number were stolen from me.

[21stNow]

Oh, your situation is more involved than I thought.  Reach out to Customer Care at the link that I pasted below.  I hope that they can help you out with this.  You can link to this thread, or send a new message with more details.

Send a Private Message to ATTCustomerCare part of the AT&T customer service team, They may be able to resolve your issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

AT&T customer care can also be found online through these channels.

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