search66 wrote:
Does anyone happen to have contact information for someone in upper management? (a PM or email to me with the information is fine)
Here's the quick-n-dirty of it:
- Been a customer for 5-years, zero issues
- Moved from Baltimore to Jacksonville last year
- No problems at ALL until about 6-months ago
- Around February service went from full bars to 'searching/one bar'
- For a couple of months they opened a case and concluced that they did not renew a lease on a local tower
- For six months or so, I consistantly call in; and complain... investigate, etc.
- Finally received a 'supervisor'. I was told to use my WIFI for VOIP and to download Google Voice (really)
- Supervisor also claims that the termination fee is for the hardware; not the service.
- She explained that ATT pays 'retail' price for the phones (which I had to laugh at), and we are paying it back
So there's the nuts-and-bolts of it. If anyone can provide a 'real' management level contact I would be very grateful!
[edited for privacy]
1. this is a peer to peer forum, so "bumping for attention" will not do anything
2. if you want assistance send a PM fo jamileh with as much detail as possible, she will pass it on to a member of here team
3. there is no promise of service 100 percent of the time by any cell carrier in the world, it cannot be done
4. lack of service is pretty much not a valid reason for terminating your contract with no etf
5. you have no method of know what ATT or any carrier pays for the devices, they don;t make money of the devices, they make it on the service
6. the ETF is for the penalty for ending the 2 year binding contract that you signed when you got the device at the greatly reduced price, if you want to be able to end a contract at any time with no penalty the pay full retail for the device and not the subsidized price. The terms and conditions, especially the ttermination penalities and how they are applied are specificly spelled out in the agreement and the addendeums
Send the PM to jamileh
