07-13-2012 12:56:41 PM - edited 07-13-2012 12:57:08 PM
I have a huge problem with AT&T and them trying to say i have use 57 GB of usage within 1 month!!!!
My Bill is $1,444.xx amount of change.!!!!!!!!!!
I got my phone (Samsung Captivate Glide) in Mid Feb of 2012. For 2 months i did NOT go over my data usage of 3GB.
Starting in April, Something happened that caused my phone to skyrocket my data usage. This happened when i was out of town and had no service on my phone!!
My Data restarts every month on the 6th. and on the 6th, it has already gone over the amount. WITHOUT me using my phone. I have called every single month, multiple times to get this sorted out and every REP has said it is on AT&T and their network. I have had my phone reset to their network, i use Wifi majority of the day ( i have it at work church and home) i have the App killer to completely close my apps out. I have my Apps set to NOT automatically update.
On July 5th,(Thursday) A rep called me, VERY RUDE, saying i am using the data, its my fault.. and turned my internet off.
Now my data restarted the next day on the 6th but keep in mind i had no service for internet so i was unable to use any of it.
On monday, the 9th, i called again and a rep recommended i download "3GWatchDog App" to see if it contradicts AT&Ts info on my data usage. And Before he turned my internet on for a limit of 2 days, he said, "You have already used 50% of you data". IMPOSSIBLY!! MY INTERNET WAS OFF!!!!!!!
He noticed it and still recommended i do this watchdog app so i did. I used my internet normal, and low and behold, AT&T txts me saying i went over my usage.
I printed out every single data usage on my account and i have 82 data overage charges to my account in 3 months. My data has multiplied by almost 20times the amount i was using before this happened. If you take 1025 megabytes and divide it by the GB usage each month, it adds up perfectly to the next month. it is not reseting and its adding my data to the next month!!!! i found this out myself! i have worked so many hours to get this worked out.
they have a dispute case open on my issue and i called yesterday to check on it and it was closed out and never re-opened and i was NEVER told about it!!
The nice lady re-opened it, tried getting a new phone sent to me but warranty wouldnt let her until the case was closed which won't be until July 23rd 2012.
THIS IS RIDICULOUS!! I COULD HAVE PAID MY ACCOUNT OFF AND CLOSED IT FOR LESS THAN MY CURRENT BALANCE!!
FYI THIS MORNING MY 2 LINES ON MY PHONE (WHICH BTW THE OTHER LINES DATA IS PERFECTLY FINE) WERE OFF! EVEN AFTER I MADE MY REGULAR MONTHLY PAYMENT, IM NOT TRYING TO CHEAT AT&T OUT OF ANYTHING, IM MORE THAN WILLING TO PAY MY REGULAR MONTHLY COST TO KEEP MY PHONES ON!! I CALLED at&t AND SHE TURNED THEM BACK ON BUT SAID I WILL BE CHARGED $40.00 TO GET THE RESET.. I LET HER KNOW TO NOTE MY ACCOUNT I AM NOT PAYING THAT AMOUNT. I HAVE NO REASON TO!!!
AT&T SUCKS AND IF THEY DONT GET THIS FIXED, I WILL CLOSE MY ACCOUNT AND THEY WILL NOT SEE A PENNY FROM ME. I DONT WANT TO DO THAT THOUGH. I WANT TO KEEP MY ACCOUNT GOING WITH THEM.
ANYONE ELSE HAVE A SIMILAR SITUATION ON THEIR HANDS?????!!!!!! I NEED A NEW PHONE BUT THEY WONT GIVE ME ONE UNTIL MY CASE IS CLOSED WHICH COULD BE ON THE 23RD OF JULY!
07-13-2012 01:02:15 PM
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