Loyal customers get treated poorly

[craftylfb]

I was a loyal AT&T customer 30 years on my landline 15 years for my dsl. June of this year I canceled both services because everytime my landline went down so did my internet it took AT&T 2 weeks to come fix it. This happen several times and I lost my job over it. I have also been a cell customer of AT&T for 15 years. I have an HTC surround phone my kids bought me for christmas last year. Since September 19, 2011 I have replace it 4 times (with a refurbished phone) and the battery twice. 5 days ago my son passed out cold hit a concrete floor Blood all over everywhere I went to call 911 the phone shut off on me and froze up in the reboot. Today my 85 year old mother in law had a stroke I went to call 911 it froze up rebooted then said I had no service. In order to get it working properly I had to take the back off take the battery out wait a few seconds put the battery back in before it rebooted with service. This has been a problem with FOUR phones. AT&T has told me twice I CAN PAY FOR ANOTHER PHONE BECAUSE I AM DUE FOR AN UPGRADE!!!! If this problem isn't resolved  I'm going over to another cell phone provider like all my relatives have done. This is NOT any way to treat a loyal customer. Every time I call you guys want me to come back with my internet and landline. WHAT makes you think I would even consider coming back or even staying with AT&T with all this trouble I am having. There should such a thing as a lemon law for these phones. I have a personal account with 5 phones and a business account with 5 phones. Thats 10 lines I will be moving shortly. OH not to mention when I called tech support to help me transfer stuff from the old phone to this here new/used phone we got disconnected and the  tech never called me back on the land line because the cell shut off.  So if anyone out there is reading this thinking about going to AT&T DON'T DO IT!!

[jamileh]

Hi - I responded to your other post on this thread, but I'll respond here too. I'm sorry that you've had so many issues with your phone. I know it's frustrating even in a non-emergency situation but even more so in the situations that you described. 

Will you please send me a private message with your name, account number, phone number and the best time to contact you? I'd like to have a member of our team contact you directly to see how we can get this resolved.