Is restocking fee normal?

[mikewho]

To make a long story short, I ordered an iPhone 4s. When I got the phone I failed to realize it was a 4 and not an s until after I had opened it. Att is saying that I have to pay a restocking fee since it was opened. Is this normal in this case? I'm going to the store to talk to them and see what they can do.

[Razr8]

Hi Mikewho, from what I've seen a restocking fee is normal for most vendors. Just about everyone I have dealt with states in their policies that they charge a restocking fee. Who knows since you receieved the wrong phone maybe AT&T will waive the fee this time, but I wouldn't hold my breath. Good luck to you.

[jamileh]

Was this a case of ordering the wrong phone or was the order correct and the wrong phone was shipped?

If the order was wrong, the restocking fee would be legitimate. If you ordered a 4S but got a 4 instead, I'd definitely bring your initial order confirmation confirmation and request the restocking fee be waived.

[mikewho]

thanks for the replies.

The 4s was ordered but the 4 was shipped. The store wouldnt do anything(they may not have been able to) but cs finally agreed to waive it since it was a shipping mistake so everything seems fine now.

Att phone cs usually takes good care of me. The store cs is another story. I realize they may not have the same authority but some of the store employees and managers dont seem to care.I never formally complain since i dont want people to get in trouble but att stores arent always the best experiences.

Im happy in the end so thats what counts most.

[Razr8]

Your welcome Mike, good to see everything worked out for you

[jamileh]

Glad to hear you were able to get it taken care of.