In my brief calculations... ATT just lost $106362.00 by refusing to waive a $170 contract fee?

[ATandTerrible]

I truly don’t understand these business practices!

I have been, my company has been, and my extended family has been... loyal to ATT for more than a decade. I am so disappointed that the layers upon layers of phone operators and middle management could not/cannot see the big picture. Hello..ATT!  We are your base; you just lost a loyal customer with children (also your customers), family, and colleagues who are also your base ... What a mistake...

In the most basic way I can communicate.. And I'll try not to confuse with you big words or logic:

You made promises to be our wireless, TV, and internet carrier... in return for flexibility, and loyalty

Today, I tried to exercise these promises... and was told I did not read my contract!!!

Face it ...you lie!!   You can’t just blame the sales associate! ATT should be outed as the money grabbing liars they are! 

YOU... Mr. middle management... YOU... Mr. Sr. VP... And YOU!! Mr. CEO... get your hand out of my pocket... get fair and honest payment for services rendered.

I expect that your policies will quickly cause ATT to lose market share and customer confidence.

You should be ashamed.

Rgrds,

Notyour Customeranymore esquire

[MicCheck]

"...In return for flexibility..."

Really? Sounds like they were right in telling you that you didn't read the contract.

If you have an issue that you can't get resolved, send a PM to Jamileh.
http://forums.att.com/t5/user/viewprofilepage/user-id/2548143

[ATandTerrible]

Wow!

Exactly what I expected from an ATT rep..

BTW: I did read the contract, and although it was in contrast to the sales associates' spiel, I did believe ATT would do the right thing when warranted.

You know full well, that a private message to http://forums.att.com/t5/user/viewprofilepage/user-id/2548143 will not change policy.

I will, however do so, and make all text public.

[kdfederer ACE - Wizard]

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ATandTerrible wrote:

Wow!

Exactly what I expected from an ATT rep..

BTW: I did read the contract, and although it was in contrast to the sales associates' spiel, I did believe ATT would do the right thing when warranted.

You know full well, that a private message to http://forums.att.com/t5/user/viewprofilepage/user-id/2548143 will not change policy.

I will, however do so, and make all text public.

---

The person that replied to you is NOT an AT&T rep. If they were, there would be a disclaimer at the bottom of the post saying that they were an AT&T employee and all posting were their personal opinions and not opinions of AT&T.

They are users just like you and me and try to help people that have problems. There are a couple of AT&T customer service reps on the site, Jamileh is one of them, and she will usually try to mediate problems.

[ATandTerrible]

Sorry, but  in just a few clicks...

MicCheck

Ninja

 

Seems to be more than a proponent of ATT policy, and in fact refers each user to the same rep  jamileh

jamileh

Community Manager

Come on guys!

[MicCheck]

Jamileh is an AT&T community manager; it's her job to help customers get difficult issues resolved, and has a great track record. I refer users to her because she can help!
Thanks for your interest in my posts; it makes me feel all warm and fuzzy!

[jamileh]

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ATandTerrible wrote:

I truly don’t understand these business practices!

I have been, my company has been, and my extended family has been... loyal to ATT for more than a decade. I am so disappointed that the layers upon layers of phone operators and middle management could not/cannot see the big picture. Hello..ATT!  We are your base; you just lost a loyal customer with children (also your customers), family, and colleagues who are also your base ... What a mistake...

In the most basic way I can communicate.. And I'll try not to confuse with you big words or logic:

You made promises to be our wireless, TV, and internet carrier... in return for flexibility, and loyalty

Today, I tried to exercise these promises... and was told I did not read my contract!!!

Face it ...you lie!!   You can’t just blame the sales associate! ATT should be outed as the money grabbing liars they are! 

YOU... Mr. middle management... YOU... Mr. Sr. VP... And YOU!! Mr. CEO... get your hand out of my pocket... get fair and honest payment for services rendered.

I expect that your policies will quickly cause ATT to lose market share and customer confidence.

You should be ashamed.

Rgrds,

Notyour Customeranymore esquire

---

I received your private message. Thank you for the phone number. I'm happy to have a member of my team contact you, but I do need a bit more information. We request this information through private message as your issue appears to be account specific and we do not want to share your private information. 

In regards to the responses you've received in this thread: Our Community thrives on peer to peer interaction. Most of the replies are from customers, like yourself, who enjoy helping others. We do have a few AT&T employees, including me, who help with account specific issues such as this. You can always identify an employee by their signature (at the bottom of each post).