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Visitor

Posts: 2

Registered: ‎11-07-2012

I want to send an email to ATT customer service.

[ Edited ]

‎11-07-2012 10:21:39 AM - last edited on ‎11-07-2012 11:03:06 AM by Phil-101

Re: Request number: 7**** and 7****

If you people had enough intelligence to look into the history of this account, you'd see the contract was aborted on YOUR end prior to my completing the contract obligations.

You did so because of slow payments on my part, true, but you should have worked with me and kept charging me the OUTRAGOUS interest to put more money in your deep pockets. Instead you chose to wash your hands of an account that started on shaky ground in the first place. (free music downloads w/ purchase of an earlier model cell that took nearly a YEAR to get resolved by YOU, after being contacted by the BBB!)

This cell in question is a several year old REFURBISHED 3GS model that can't be sold for anything now and is of no use to you or others. Thank you so much for your THOUGHTFUL consideration. See you on the other side when EVERYONE goes to NO-CONTRACT phones...with OTHER providers.

That's right. Not ALL of your users are teenage kids whose next big drama is who to "FRIEND" or "UNFRIEND" this week...while texting behind the wheel!

Brian

Springfield, MO.

[edited for privacy – please do not post personal information]

Warrior

Posts: 802

Registered: ‎08-31-2012

Re: I want to send an email to ATT customer service.

‎11-07-2012 12:21:19 PM

This is a peer-to-peer forum. We're just other customers like you. If you need to speak with someone regarding your account, you can send a private message to AT&T Customer Care (http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773) and someone will be in touch with you.

Visitor

Posts: 2

Registered: ‎11-07-2012

Re: I want to send an email to ATT customer service.

‎11-07-2012 02:10:45 PM

Thanks. THAT'S what I wanted to do originally. I was not able to locate that link. Thanx again.

Warrior

Posts: 802

Registered: ‎08-31-2012

Re: I want to send an email to ATT customer service.

‎11-07-2012 02:52:02 PM

You're sure welcome! Keep us updated!

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