I've signed a contract with ATT(2 days ago) and im not satisfied

roniy · ‎07-31-2008

with the reception and with the dropped calls.

So, I want to cancel the contract with them, and I have a few questions :

1) Do i get 100% refund ? including the activation fees ?

2) One of the phones is an iPhone 3G, do i get to keep it or they take it too (and fully refund me?) ?

I mean, this is the only phone I dont mind keeping.

how does all the process work ?

Thanks.

youngjm · ‎05-02-2003

roniy wrote:
with the reception and with the dropped calls.
So, I want to cancel the contract with them, and I have a few questions :

1) Do i get 100% refund ? including the activation fees ?

2) One of the phones is an iPhone 3G, do i get to keep it or they take it too (and fully refund me?) ?
I mean, this is the only phone I dont mind keeping.

how does all the process work ?

Thanks.

1. Yes if you cancel within 3 days by returning your phone to the place of purchase. After 3 days but before 30 you can cancel and not be subject to an ETF.
2. No you cannot keep it. They will charge you a 10% restocking fee. - Well publicized.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U3260825

ItzSMK71 · ‎06-07-2003

Read your terms and conditions of contract/sale.

PS, you can keep the iPhone. Concelation prize for this however, is they will bill you full retail of the non-contract price... I'm a little uneducated in that, but I'd guess about 5 or 6 bills.

wilcre · ‎06-01-2004

ItzSMK71 wrote:
Read your terms and conditions of contract/sale.
PS, you can keep the iPhone. Concelation prize for this however, is they will bill you full retail of the non-contract price... I'm a little uneducated in that, but I'd guess about 5 or 6 bills.

That is very close, it is $599.99 and $699.99.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

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graphite07 · ‎10-16-2007

a guy at work did this he got AT&T service kept it for 48 hours said he was not happy and he terminated his contract and kept his 3g ihpone, he was happy because he was going to unlock the iphone and use on another cell service untill he got his final bill from AT&T he has to pay 699$ for the iphone....... now he wants to go back AT&T to avoid paying full retail on the iphone.

roniy · ‎07-31-2008

I spoke with customer service and they told me that i'd have to pay $175 for the iphone !

i said " say i lost it and i dont have it ", and she said " then you'll have to pay the $175 "

i can do it with any phone !

even with my A737, i can keep it but ill have to pay $175

and what's ETF ?

Message Edited by roniy on 08-13-2008 09:56:51 PM

cdevlin78 · ‎10-31-2006

ETF stands for Early Termination Fee( or early cancellation fee)

Zandora · ‎01-13-2008

roniy wrote:
I spoke with customer service and they told me that i'd have to pay $175 for the iphone !

i said " say i lost it and i dont have it ", and she said " then you'll have to pay the $175 "

i can do it with any phone !
even with my A737, i can keep it but ill have to pay $175

and what's ETF ?

Message Edited by roniy on 08-13-2008 09:56:51 PM

AT&T isn't stupid. They know people will claim to have lost their phone and try to get out of their contract and have a $199 phone they can sell for profit.

So to prevent that from happening AT&T requires that you either return the phone to them when you cancel your contract OR you keep your contract active, whether or not you have the phone.

AT&T doesn't want enterprising customers to make a profit in such a nefarious way.

Jameson! · ‎12-08-2003

Give that a try, but PLEASE write back and let us know how that goes for ya!!! We'll all be waiting............

roniy wrote:
I spoke with customer service and they told me that i'd have to pay $175 for the iphone !

i said " say i lost it and i dont have it ", and she said " then you'll have to pay the $175 "

i can do it with any phone !
even with my A737, i can keep it but ill have to pay $175

and what's ETF ?

Message Edited by roniy on 08-13-2008 09:56:51 PM

jmarie2008 · ‎08-15-2008

I signed my contract on Sunday, 8/10 and want to go to AT&T and cancel my contract today Friday, 8/15. I have the BB Curve and I can't handle all the distortion in the calls and bad reception. What exactly are they going to charge me for? I don't want to keep the phone or anything, I just want out of my contract. I'm still covered by that 30 day trial period....

Thanks for any help!

Jldnr77 · ‎12-03-2005

To you, and also the other person who was having problems with their phones.....I'd suggest before simply just cancelling, try having your phone swapped out (exchanged) to see if maybe it was just a defective phone.

jmarie2008 wrote:
I signed my contract on Sunday, 8/10 and want to go to AT&T and cancel my contract today Friday, 8/15. I have the BB Curve and I can't handle all the distortion in the calls and bad reception. What exactly are they going to charge me for? I don't want to keep the phone or anything, I just want out of my contract. I'm still covered by that 30 day trial period....

Thanks for any help!

Athena · ‎12-09-2003

roniy wrote:
I spoke with customer service and they told me that i'd have to pay $175 for the iphone !

i said " say i lost it and i dont have it ", and she said " then you'll have to pay the $175 "

i can do it with any phone !
even with my A737, i can keep it but ill have to pay $175

and what's ETF ?

Message Edited by roniy on 08-13-2008 09:56:51 PM

The $175 that the rep is referring to is the Early Termination Fee. If you are within the buyers remorse period, then you wouldnt be charged an etf, but you will be charged full retail price of the phone, should you decide to cancel service and not return the phone.

washere · ‎01-27-2006

If you have an iphone 3g and lost the phone the service is cancelled effective on the 31st day and etf charged. They won't force you to keep a iphone plan active for 2 years without a phone .

juicy907couture · ‎01-18-2008

washere wrote:
If you have an iphone 3g and lost the phone the service is cancelled effective on the 31st day and etf charged. They won't force you to keep a iphone plan active for 2 years without a phone .

The OP didn't lose the iPhone, it was a "what-if" scenario to try and keep the phone without paying full retail.