09-25-2013 05:04:42 PM
09-26-2013 06:14:48 AM
I'm sorry to hear you've had such difficulty acquiring a new device for your son. If you don't mind, please send us a private message by clicking here. Make sure you include your name, email address, phone number, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon at the top right corner of your screen.
In the meantime, please let me know if you have any additional questions or concerns!