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Visitor

Posts: 3

Registered: ‎04-05-2012

HELP!Deposit Problem

‎04-05-2012 02:10:04 AM

I paid a deposit of $2000 for a 4 lines family plan on August 2010. And I just heard that I can get my refund back for one year,

therefore, I supposed to reviece my refund on August 2011. However, it's 2012 now, I have not recived all the reposit yet.

What should I do?THX alot !!!

ACE - Geek

Posts: 9,667

Topics: 83

Kudos: 596

Solutions: 175

Registered: ‎05-26-2008

Re: HELP!Deposit Problem

[ Edited ]

‎04-05-2012 03:14:10 AM - edited ‎04-05-2012 03:14:24 AM

yvonne ll wrote:

I paid a deposit of $2000 for a 4 lines family plan on August 2010. And I just heard that I can get my refund back for one year,

therefore, I supposed to reviece my refund on August 2011. However, it's 2012 now, I have not recived all the reposit yet.

What should I do?THX alot !!!

call them would be the best bet, there are situations when your deposit can be held longer - late payments, missed payments, etc

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 19

Registered: ‎11-16-2011

My Device: Is that a note?(Dell Streak 5)

Re: HELP!Deposit Problem

[ Edited ]

‎04-05-2012 03:41:32 AM - last edited on ‎04-05-2012 03:54:32 AM by Phil-101

you waited a year??? call them see what they say.

[Please keep it courteous]

Visitor

Posts: 3

Registered: ‎04-05-2012

Re: HELP!Deposit Problem

‎04-05-2012 07:56:01 AM

yes.. nobody told me that I can get the deposit back after one year opening the account.

I went to the local office and asked what happened, The person said the deposit was sended on July,2011. However, I didn't receive, and they did not want to send them again.

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: HELP!Deposit Problem

‎04-05-2012 08:03:49 AM

I'm sorry you haven't received your deposit.

Will you please send me a private message with your name, account number, phone number and the best time to contact you. I'd like to have a member of my team review your account and contact you to get this straightened out.

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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